SAM Manager Delhi

Job Description Collection Manager - SAM

Enriching LivesWinning as ONE

ABC Company Info:

Aditya Birla Capital Limited (ABCL) is the holding company for the financial services businesses of the Aditya Birla subsidiaries/JVs that have a strong presence across Protecting Investing and Financing solutions ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38000 employees the businesses of ABCL have a nationwide reach with over 1300 branches more than 200000 agents/channel partners and various bank partners.

Aditya Birla Finance Limited:

Aditya Birla Finance Limited (ABFL) a subsidiary of Aditya Birla Capital Limited is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance mortgage finance SME finance corporate finance wealth management debt capital markets and loan syndication.

What makes an ideal ABC Citizen

At ABC we are constantly on the lookout for individuals who resonate with our 5 core values of Speed Passion Integrity Seamlessness and commitment and live them every day while also understanding our vision. We believe in building leaders who thrive on challenges take the onus of creating and sustaining strong teams and forms strong networks as a result of effective relationship-building.

Role Details:

Required Skills & Competencies

• Analytical thinking and attention to detail.
• Integrity and strong ethical standards.
• Effective communication and reporting.
• Process orientation and innovative mindset.
• Networking and stakeholder management.
• Ability to understand complexity of deal
• Flexibility for travel and on-ground for collection.
• Technical proficiency in MIS and fraud systems.

Key Responsibilities:

1. Achieve collections targets

• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions

review and monitoring

• Monitor customer accounts flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales Risk Policy Team on various aspects of collections resolution and delinquency trends Negative Areas Negative Profile Non-Starters SKIPs Fraud Cases etc.
• Liaising with Government agencies wherein our exposure is guaranteed by them and submission of claims and follow up with them for recoveries of such guaranteed amounts.
• Understanding Business requirements for rehabilitation/restructuring/sale of asset etc.
• Scouting for investors/marketing linkages
• Participation in CoC consortium meetings to drive effective decision making.

3. Compliance and audit

• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams

4. Customer escalations and complaints

• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Refer the links to know more Growth & Culture at ABC: updated with Life at ABC -

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  Important

  • Aditya Birla Capital and its member companiesdo not demand or accept money from job applicants.
  • Any job offer made against aservice charge or security deposit or processing fees or background verification expenses or any other terms whether refundable or non-refundable should be considered fake.
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  • Please remain vigilant of such offers and notify ushere.You may also lodge a complaint with the law enforcement agencies.
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  • We reserve the right to initiate any appropriate action as we deem fit.
  
  

  Required Experience:

  Manager