Oracle CRM-
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The OU EMEA Sales Support Representative provides operational and administrative support to the Oracle University (OU) sales teams in EMEA. This role ensures smooth execution of training sales processes assists with customer inquiries and helps drive revenue by enabling sales representatives to focus on closing opportunities.
Key Responsibilities
Support OU EMEA sales team with quote creation order processing and contract administration
Assist in managing customer inquiries related to training courses certifications and learning subscriptions
Maintain accurate records in CRM systems (e.g. Oracle Sales Cloud) and ensure data integrity
Coordinate with internal teams (finance delivery operations) to ensure timely order fulfillment
Prepare sales reports dashboards and pipeline updates
Help track renewals follow-ups and customer engagement activities
Support marketing campaigns and lead follow-up for training programs
Ensure compliance with Oracle policies pricing structures and approval processes
Required Skills & Qualifications
Bachelors degree or equivalent experience
Experience in sales support customer service or administrative roles
Strong organizational and multitasking skills
Attention to detail and ability to manage data accurately
Good communication skills (written and verbal) in English
Proficiency in CRM tools (e.g. Oracle Sales Cloud) and Microsoft Office (Excel PowerPoint)
Ability to work in a fast-paced team-oriented environment
Preferred Qualifications
Experience in education/training services or SaaS environment
Familiarity with Oracle University offerings or enterprise learning solutions
Basic understanding of sales processes and pipeline management
Key Competencies
Customer-focused mindset
Problem-solving and proactive attitude
Strong collaboration skills
Time management and prioritization
Adaptability and willingness to learn
Typical KPIs / Success Metrics
Accuracy and timeliness of quotes and orders
CRM data quality
Response time to sales and customer requests
Contribution to sales pipeline support and renewal tracking
Internal stakeholder satisfaction
The OU EMEA Sales Support Representative provides operational and administrative support to the Oracle University (OU) sales teams in EMEA. This role ensures smooth execution of training sales processes assists with customer inquiries and helps drive revenue by enabling sales representatives to focus on closing opportunities.
Key Responsibilities
Support OU EMEA sales team with quote creation order processing and contract administration
Assist in managing customer inquiries related to training courses certifications and learning subscriptions
Maintain accurate records in CRM systems (e.g. Oracle Sales Cloud) and ensure data integrity
Coordinate with internal teams (finance delivery operations) to ensure timely order fulfillment
Prepare sales reports dashboards and pipeline updates
Help track renewals follow-ups and customer engagement activities
Support marketing campaigns and lead follow-up for training programs
Ensure compliance with Oracle policies pricing structures and approval processes
Required Skills & Qualifications
Bachelors degree or equivalent experience
Experience in sales support customer service or administrative roles
Strong organizational and multitasking skills
Attention to detail and ability to manage data accurately
Good communication skills (written and verbal) in English
Proficiency in CRM tools (e.g. Oracle Sales Cloud) and Microsoft Office (Excel PowerPoint)
Ability to work in a fast-paced team-oriented environment
Preferred Qualifications
Experience in education/training services or SaaS environment
Familiarity with Oracle University offerings or enterprise learning solutions
Basic understanding of sales processes and pipeline management
Key Competencies
Customer-focused mindset
Problem-solving and proactive attitude
Strong collaboration skills
Time management and prioritization
Adaptability and willingness to learn
Typical KPIs / Success Metrics
Accuracy and timeliness of quotes and orders
CRM data quality
Response time to sales and customer requests
Contribution to sales pipeline support and renewal tracking
Internal stakeholder satisfaction
