Customer Education Specialist

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

Customer Education Specialists are responsible for executing day-to-day content operations and will create high-quality relevant and engaging content to help Klaviyo customers grow their businesses.

Youll create strategic content across a variety of different formats but primarily written and video content. Youll collaborate closely with fellow members of the Curriculum Development team marketing sales and customer success to create interesting and educational resources.

Curriculum Developments mission is to enable our customers to grow through self-serve content so youll be playing a critical role in helping both Klaviyo and its customers achieve business goals.

A successful candidate has a strong background in marketing strategy and is an exceptional storyteller and writer. You are also comfortable on camera and know how to create digestible and engaging videos. Youll have a thorough understanding of the eCommerce marketing landscape and how to keep the quality of content consistent with Klaviyos brand.

Youll be part of the Curriculum Development team and report to Klaviyos Manager of Curriculum Development.

How Youll Make a Difference:

• Research write & conceptualize content. Youll work collaboratively with a team of video producers and designers to turn your wordsresearch and strategies to life through courses lessons and other on-demand learning resources.
  
  
• Pitch content ideas. Youll understand Klaviyos customers their challenges and opportunities and youll regularly contribute ideas for high-quality content.
  
  
• Monitor performance. Youll work collaboratively with the Curriculum Development and Learner Experience teams to understand how to measure the performance of our contentwhats resonating whats driving traffic whats reducing support tickets what has a high CSAT ratingand youll use data to help make recommendations about what content we should create.
• Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.

Who You Are:

• Youre an experienced marketer storyteller writer and communicator.
• You have a customer-first mindset and deeply enjoy helping customers achieve their business goals by creating content that makes an impact.
• You have a solid understanding of adult learning principles and how to create effective educational content.