Senior Account Manager

About Nintex:

At Nintex we are transforming the way people work everywhere.

As the global standard for process intelligence and automation were trusted by over 10000 public and private sector organizations across 90 countries. Our customers from industry giants like Amazon Coca-Cola and Microsoft rely on the Nintex Platform to accelerate their digital transformation journeys by managing automating and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing theirvery best work every day. Collaboration is constant our workplace is fun the environment is fast-paced and we value our peoples curiosity ideas and enthusiasm. Driven by passion and accountability we take initiative measure progress and deliver results. Our culture fosters innovation and problem-solving fueled by curiosity and a commitment to thinking big. Together we move with agility prioritize customer needs and build unity through empathy leaving a positive impact wherever we go.

Working in Sales:

For the Nintex sales organization the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious always driven to crush our numbers while having fun. Here youll be a part of a supportive and energetic environment that values your expertise and dedication. Were seeking experienced sales professionals that are not only driven to succeed but align with our values and culture.

About the role:

As an Account Manager you will play a pivotal role in nurturing and expanding relationships with our valued customers and existing accounts in the mid-market space. You willbe responsible forunderstanding their unique business needs collaborating with our technical teams and ensuring the successful adoption andutilizationof our software solutions. You will own the end-to-end sales process farming a base and in partnership with CSM and RMs to drive retention and unearth cross-sell/upsell opportunities.

Your contribution will be:

Account Planning

• Build andexecuteaccount plans and sales strategies that align with companyobjectivesfor top accounts to drive seamless delivery and account penetration.

• Conduct quarterly account reviews with customers to ensure understanding of their roadmap / long-term goals andidentifyexpansion opportunities.

Relationship Management:

• Develop andmaintainstrong long-lasting relationships with assigned customer accounts serving as their trusted advisor and acting as the main point of contact within Nintex.

• Nurture and expand relationships to uncover cross-sell/upsell opportunities through driving internal advocacy for Nintexregularly engaging with them to assess their needs and align our solutions with theirobjectives tracking progress accordingly.

• Build andmaintainbrand presence within assigned accounts and propel consolidation of customer solutions entirely under the Nintex product umbrella.

• Stay updated on industry trends competitor offeringsmarket/product dynamics andemergingtechnologiessharing relevant information with customersanswertheir questionsproviderelevantsolutionsand close competitive deals.

• Guide new customers through the implementation process ensuring a smooth transition to our software. Provide training and resources to help them get startedto ensure they fullyleveragethe capabilities of our software.

• Working cross-functionally with all Nintex departments to escalate customer issues remove roadblocks communicate customer challenges and provide key feedback to insure we are continuously focusing on improving the customer experience.

• Monitor customer satisfaction andtake actions to enhanceit.

• Gather feedback from customersregardingtheir experiences with our software. Use this feedback to drive product improvements and enhancements.

Account Growth:

• Develop prospect or customer roadmaps during discovery calls to fully understand long-term companyobjectives conductingin-depth analysis of requirements and challenges.

• Develop account growth strategies and execute them to achieve revenue targets.

• Proactivelymonitorcustomer usage and engagement with our potential issues and opportunities for upsell or cross-sell.

• Take the lead in closing deals and securing new business opportunities.

Contract Renewal and Negotiation:

• Monitor contractexpirationdates and work on contract renewals andnegotiation terms to ensure customer retention.

• Ensure customer satisfaction and secure renewals bydemonstratingthe value of our software and services.

Product Knowledge:

• Utilize strong product knowledge andpossesssufficient technical acumen to conduct effective high-level demos before bringing in Sales Engineers connecting prospects businessobjectivesto specific Nintex solutions.

• Reporting and Analytics:

• Use Salesforce to document the health of the sales pipeline funnel accurately forecasting the expected revenue.

• Keepaccuraterecords of customer interactions and transactions for future reference and analysis.

• Prepare regular reports on account status including revenue forecasts and customer feedback.

To be successful we think you need:

• Bachelors degree inMarketing orBusinessor a related fieldispreferred.

• Experience in a customer facing direct selling role with the ability to close ideally in a SaaS organization (2-5yrs).

• Proven contributor to a sales team with consistent achievement of sales quotas.

• Experience in Microsoft and/or Salesforce environment preferred.

• Strong account management and relationship management skills.

• Excellent communication negotiation and presentation skills.

• Problem-solving abilities and a customer-centric mindset.

• Analytical skills to assess customer usage data to derive insights.

• Excellent interpersonal skills; A high level of trust and integrity great influencer respected by partners and customers.

• Strong attention to detail.

• A great senseof teamwork; motivated by helping others andknowledge sharingwithin the team.

• Familiarity with Customer Relationship Management (CRM) software is a plus.

Whats in it for you

Nintex has a hybrid working model enabling us to build culture learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country we offer our entire global workforcean array of exciting perks and benefits including

• Global Gratitude and Recharge Days
• Flexible paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact paid volunteer time and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow and an incredible global community

View more about our benefits here: Experience:

Manager