Front Desk Receptionist

TITLE: Front Desk Receptionist

REPORTSTO: MembershipCoordinator

CLASSIFIED:Part TimeNon-Exempt

MISSION:To inspire and enable all young people especially thosewho need us most to realizetheir full potential as productiveresponsibleand caring citizens.

JOB SUMMARY:TheFront Desk Receptionistis responsibleforimplementingand enforcing the policies and procedures of the Boys & Girls Club Front Deskand dataentry. TheFront Desk Receptionist willbe responsible formaintaininga clean positivefun safeand friendly environment in the entryway for parents families donorsand all personis expected to uphold the Club values inside and outside of the Club. The Club values include teamwork impact driven excellence andgood character.

JOB DUTIESAND RESPONSIBILITIES:

• Followand implementall Front Desk policies and procedures.

• Communicate withsupervisorwith a sense of urgencyof parents youthdonorsor visitors are upset or need further followup.

• Ensurefront desk spaceisup-to-date organized fun safe and welcoming

• Greet and direct visitors and telephone callers with a friendly attitude relaying information on programs asappropriate.

• Ensure individual(s) picking-up youth are on the authorized pick-up list; Ensure no individual(s) on the non-authorized pick-up list arepermittedto pick-upyouth.

• Distribute documentation and reports to parents/guardian.

• Record monies received in receipt book andbeaccountable for ensuring that all monies received each day correlate directly with all receipts written for the day.

• Track member program participation for each space within the Club

• Responsible for the membership entryas applicablein the Clubs member software system

• Update member data in the member tracking software and in the members paper membership files.

• Send out all birthday cards make recognition calls and find ways to recognize youth through the frontdesk.

• Call youth by their name and greet with a hello and goodbye.

• Accurately record all facility attendance and ensure all members are scanned in and accounted fordaily.

• Teach manners and other life skills and opportunities for youth while entering the Club and at the front desk.

• Perform clerical functions as assigned bysupervisor including but not limited to preparing membership cards checking voicemail messages filingtypingand scanning reports andassistingin tasks involved with bulk mailings printing labeling and mailing birthday postcardsmonthly.

• Attend 100% of monthlyall staffmeetings biweekly one-on-onemeetingsand biweekly team meetings.

• Assistyour supervisor in creating performance plan goals andaccomplishingthem by the end of each trimester.

• Provide feedback to supervisor on daily operations and how processes at the front desk can improve.

• Other duties as assigned.

EMPLOYMENT QUALIFICATIONS:

• High School Diploma or Equivalent

• Customer service experiencepreferred.

• High level organizational skills

• Friendlypersonableand able to communicate well in person and through thephone.

• Ability to multi-task and work in afast-pacedenvironment

• Ability to work between the hours of 3pm7pm (School Year) and 7:15am6:15pm (Summer); Monday-Friday and Club special events asassigned.

PHYSICAL REQUIREMENTS:

• Must be of the mental and physical capacity toobserve interact and communicate with youth staff volunteers parents etc. at the Club to ensure safety of the space and others provide guidance and reflection per theClubpriority outcomes andgoals.

• Ability to stand/sit forlong periodsof time throughout ashift.

• Ability tooperatevarious typesof general office equipment including PC telephone copier etc.

• This positionis considered to besafety-sensitive.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties responsibilities qualifications and objectives required of employees assigned to this job.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!

All qualified applicants are considered for positions without regard to race color religion sex national origin age marital status sexual orientation non-job-related disability or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local state and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at .