Information Technology Officer

• Maintains the office IT system and upgrades when required or as instructed by the DTT Operations Team.

• Ability to interact with a broad range of end-users and use various technical resources to provide support.

• Manages and collaborates with third-party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.

• Responsible for the optimal operation of all office devices and end-user computing environments hardware and peripherals which directly support and help manage the end-user computing environment.

• Supports organizational-wide priorities by ensuring optimal support and timely resolution of incidents

• Demonstrates ownership or escalates if necessary for all incidents or service requests

• Responsible for tracking the progress of all incidents to conclusion

• Identifies and promotes technical and operational best practices.

• Trains staff on newly deployed technologies

• Reviews and enforces FHI 360s policies and standard operating procedures (SOPs)

• Plan and conduct periodic visits to field offices to provide technical support and strengthen the capacity of FHI 360 staff and partners in maintaining up-to-date computer systems

• Advises management on everything IT (budget procurement strategy projectstartup/closeout vendor selection project technologies etc). Attends meetings for these activities.

SKILLS:

• Moderate understanding of Information Technology industry practices.

• Solid knowledge and experience with incident management and operations services tools and systems (ITSM).

• Proficiency with Windows Operating Systems Exchange Server Microsoft Active Directory Virtualization Cloud Technologies Microsoft 365.

• Knowledge of Cisco Routers/Switches Merakis and other network devices.

• Telecommunications: PABX VoIP voice mail and peripheral devices

• Desktop: Windows 10/11 Endpoint Management

• Working knowledge of Cisco routers/switches Cisco Meraki TCP/IP DNS DHCP.

• Strong oral and written communication skills. Ability to communicate effectively and tactfully with all levels of staff individuals from diverse cultures and the public.

• Ability to multitask and self-motivate through assignments and routines.

• A willingness to increase knowledge and update skills as required.

MINIMUM REǪUIREMENTS:

• BS/BA and 3 - 5 years relevant experience; or High School/GED and 5 - 7 years relevant experience.

• Prior work experience in a non-governmental organization (NGO).

• Fluency in English and local language.

The expected hiring salary range for this role is PHP 750000 to 900000 annually for basic salary. When determining an offer amount FHI 360 factors in multiple considerations including but not limited to: relevant years of experience and education possessed by the applicant internal equity market pay and budget.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race color religion sex sexual orientation gender identity national or ethnic origin age marital status physical or mental disability protected Veteran status or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse exploitation and harassment in our work environments and programs including sexual abuse exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel including staff members and volunteers share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks including reference criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS) facilitated by the Steering Committee for Humanitarian line with the MDS we will request information from job applicants previous employers about any substantiated findings of sexual abuse exploitation and/or harassment during the applicants tenure with previous employers. By applying job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password and we will never request money goods or services during the application recruitment or employment process. If you have questions or concerns about correspondence from us please email .

FHI 360 fosters the strength and health of its workforce through acompetitive benefits package professional developmentand policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others and yourself.

Please click here to continue searching FHI 360s Career Portal.