Chief Operations Officer

JOB SUMMARY

The Chief Operating Officer (COO) is responsible for leading and optimizing the day-to-day operations of the organization to ensure efficiency scalability and sustainable growth. The COO drives operational excellence business performance and strategic execution across multiple functions and business units.

As a key member of the executive leadership team the COO partners closely with the CEO and senior stakeholders to develop and execute the companys strategic objectives improve operational effectiveness and foster a high-performance culture.

KEY STAKEHOLDERS

Internal:
Operations Shared Services Finance Human Resources Information Technology Quality Assurance Administration and other business support functions.

External:
Business partners vendors service providers and key stakeholders.

REQUIRED QUALIFICATIONS

Bachelors Degree in Business Administration Management Finance Accountancy Engineering Information Technology or a related field
Postgraduate qualification (MBA or equivalent) preferred
Minimum 10 years of leadership experience in operations business management shared services technology professional services BPO or related industries
At least 5 years in a senior executive leadership role (COO CEO SVP VP Director or equivalent)
Demonstrated experience leading operational transformation business optimization and organizational growth
Strong financial commercial and business acumen
Experience developing operational KPIs performance metrics and reporting frameworks
Excellent leadership stakeholder management communication and change management skills
Strong analytical and problem-solving capabilities
Proven ability to lead cross-functional teams and drive execution
Strategic thinker with a hands-on approach to operational leadership

KEY RESPONSIBILITIES

1. Lead and oversee the day-to-day operations of the organization and its business units.
2. Partner with the CEO and executive leadership team to develop and execute strategic and operational plans.
3. Drive operational excellence process improvement and productivity initiatives across the organization.
4. Ensure operational and financial targets are achieved through effective planning and performance management.
5. Establish and monitor key performance indicators to measure business effectiveness and operational success.
6. Develop and implement policies systems and processes that support organizational growth and scalability.
7. Build strong relationships with internal and external stakeholders to support business objectives.
8. Collaborate with leadership teams to identify risks opportunities and continuous improvement initiatives.
9. Prepare and present operational performance reports to executive leadership on a regular basis.
10. Foster a culture of accountability collaboration innovation and high performance.
11. Lead organizational change initiatives and ensure alignment across departments.
12. Support talent development succession planning and employee engagement initiatives.
13. Ensure effective communication and collaboration across all business functions.
14. Maintain governance compliance and operational risk management standards.
15. Perform other executive leadership responsibilities as required by the CEO.

SUCCESS PROFILE

The successful candidate will be a commercially minded operational leader with a proven ability to scale businesses improve performance build high-performing teams and execute strategic initiatives. They will possess strong leadership capabilities a data-driven mindset and the ability to drive results in a dynamic and fast-paced environment.