Operations Automation Business Associate

J.P. Morgan Wealth Management is a global leader in investment and wealth management serving institutions high-net-worth individuals and retail investors worldwide.

As an Operations Automation Business Associate within Securities Services Operations (Automation Delivery) you translate user needs into precise functional requirements and shape solution design inputs with engineering and architecture. You maintain a rigorous separation between user requirements functional requirements and technical solution design to ensure end-to-end traceability and auditability across delivery. You also enable governed adoption of firm-approved AI capabilities across Operations by defining AI-specific requirements and supporting scaled rollouts without writing automation code or pilots.

Job Responsibilities

Partner with Global Custody Fund Services Middle Office and other product lines to elicit user requirements target outcomes and SLAs through workshops and interviews.
Document current-state processes and pain points and translate findings into structured requirements artifacts for delivery teams.
Author and maintain a layered requirements stack (user requirements functional requirements and technical design inputs) and drive stakeholder alignment and sign-off.
Model as-is/to-be processes using BPMN defining controls exception handling cutoffs and upstream/downstream integrations aligned to client SLAs.
Establish bidirectional traceability from requirements to epics/stories tests and releases enforcing taxonomy versioning and change control.
Define testable acceptance criteria and support QA/UAT execution defect triage and release readiness activities.
Leverage firm-approved AI capabilities by specifying AI guardrails evaluation approaches human-in-the-loop requirements and design inputs (e.g. inference integration and observability).

Required qualifications skills and capabilities

5 years of Business Analysis/Product Analysis experience in Securities Services Operations or related capital markets environments
Ability to separate and document user requirements functional requirements and technical solution design inputs with end-to-end traceability and auditability
Proficiency with JIRA/Confluence BPMN/UML and API specifications (e.g. OpenAPI) including defining integrations and data contracts
Strong capability to define non-functional requirements (resiliency performance security observability) write testable acceptance criteria and partner effectively with QA/UAT

Preferred qualifications skills and capabilities

Domain expertise across at least two Securities Services product areas (e.g. Global Custody Fund Services Middle Office)
Experience defining requirements for configuration-driven scale (reusability parameterization regional variation handling) to support Operations sustainability post go-live
Demonstrated ability to learn enterprise AI platforms and translate governance expectations into actionable functional requirements for scaled adoption
Excellent stakeholder facilitation structured communication and attention to detail across cross-functional delivery teams