Coordinator, IT Project

Company:

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies having completed thirteen acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canadas Fastest-Growing Companies for thirteen consecutive years and in 2020 was recognized by Financial Times as one of Americas Fastest-Growing Companies. We welcome growth new ideas and the provision of opportunity!

About the role:

The IT Project Coordinator plays a key role in planning executing and supporting technology initiatives across the organization. This position ensures alignment between IT leadership and operational teams while driving communication efficiency and continuous improvement. The coordinator also provides handsâon technical support contributing to both strategic projects and dayâtoâday IT operations.

Job Duties and Responsibilities

• Facilitate clear consistent communication among stakeholders to maintain alignment throughout the project lifecycle.
• Lead structured meetings that promote collaboration transparency and timely decisionâmaking.
• Partner with senior leadership to ensure project initiatives support broader organizational strategies and priorities.
• Conduct postâproject evaluations to identify lessons learned and drive continuous improvement.
• Oversee resource allocationincluding equipment software and personnelto optimize project execution.
• Facilitate regular meetings to review project goals progress and roadblocks
• Identify and implement cost-effective time-saving solutions to resolve IT operational challenges
• Collaborate with department leaders to understand daily obstacles and proactively address them through direct engagements
• Encourage creative problem-solving outside of the box thinking to challenge conventional methods and explore modern alternativeswhether through updated equipment revised workflows or optimized business processes
• Provide support and timely resolution to user issues across hardware software and network environments e.g. workstations mobile devices printers connectivity authentication and business applications.
• Escalate complex issues to senior IT staff or external vendors while maintaining ownership and communication until resolution.
• Document incidents resolutions and recurring issues to support knowledgeâbase development and continuous improvement.
• Building and supporting Microsoft Teams Call flows and queues
• Assist with onboarding and offboarding tasks including account provisioning access management device setup and permissions reviews.
• Support deployment maintenance and asset management of all IT equipment including laptops peripherals and specialized hardware.
• Monitor system alerts ticket queues and serviceâlevel expectations to ensure prompt response and followâ
• Provide user training and guidance on IT policies best practices and proper use of company systems.
• Participate in routine system checks patching cycles and preventative maintenance activities.
• Collaborate with the IT team to identify patterns in support requests and recommend longâterm solutions or process improvements.

Qualifications Required

• 5 years of experience in IT support project coordination or a related technical role.
• Strong understanding of IT fundamentals including hardware software networking and user support.
• Familiarity with Microsoft 365 Teams SharePoint and related cloud technologies.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills with the ability to translate technical concepts for nonâtechnical audiences.
• Demonstrated problemâsolving ability and a proactive solutionâoriented mindset.

Preferred

• Strong experience with Microsoft Teams Administration
• Background supporting or coordinating technical projects in a fastâpaced environment.
• Experience documenting processes workflows or technical procedures.

Job Requirements

• Travel required to other US offices

Position Details:

• Office environment - no remote work available
• Group benefits offered - Company pays 50% cost of the employee-only Core Plan for Medical Dental and Vison. Company pays for $25k Life Insurance Policy at no cost to you. Company also offers: Basic Life and AD&D Voluntary Short/Long Term Disability Accident Critical Illness and Hospital Indemnity Insurance.
• Titanium is committed to investing in our employees utilizing annual performance reviews - we promote from within!

Titanium Transportation Group Inc. is an Equal Opportunity Employer. We thank all applicants in advance; however only applicants being considered for an interview will be contacted.

Required Experience:

IC