Revenue Cycle Operations Manager

At Tend we do dentistry differently and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility billing payment posting insurance and patient AR and credits and balancing. This role is a hands-on operational leader who partners closely with Operations Member Experience and IT to ensure revenue cycle systems workflows and controls are working as designed delivering accurate billing strong cash flow and a seamless high-trust member experience.

What Youll Do

• Own the end-to-end operational performance of core revenue cycle functions
• Serve as a key operational partner to Operations Member Experience and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes
• Lead the implementation and optimization of RCM systems tools and workflow changes ensuring strong adoption and operational readiness
• Develop maintain and enforce standard operating procedures that drive consistency accuracy and scalability across the revenue cycle
• Monitor operational performance and key revenue cycle KPIs identifying risks trends and opportunities to improve cash flow and reduce member friction
• Partner with IT and Engineering teams to define requirements test enhancements and resolve system issues impacting revenue cycle outcomes
• Identify breakdowns and inefficiencies across eligibility billing posting AR and credits; drive root-cause analysis and corrective action
• Support automation and process improvement initiatives that reduce manual work improve accuracy and enable scale
• Coach support and develop team members to ensure high-quality execution and accountability

Who You Are

Tend Values

• Tend to Others: You focus on outcomes that matter improving revenue performance accuracy and studio experience and follow through to ensure changes actually deliver results.
• Embrace Our Differences: You listen to and respect the perspectives of studio teams field leaders and RCM partners using those insights to create solutions that work across diverse environments.
• Be Brave Enough to Lead: Youre willing to surface problems challenge ineffective processes and advocate for better ways of working even when its uncomfortable.
• Savor the Ride: You bring energy and positivity to change initiatives helping teams stay motivated connected and committed through transitions.
• Rooted in Growth: You seek feedback reflect on your impact and continuously evolve your approach to be more effective as a leader and partner.

Role-Based Competencies

• Move with Purpose: You take initiative in the field stepping in quickly to support studios during system changes solve problems in real time and keep implementations moving forward.
• Create Clarity and Direction: You organize complex rollouts training schedules and multi-studio priorities in a way that gives teams confidence and keeps everyone moving toward the same outcomes.
• Make It Make Sense: You translate systems workflows and expectations into clear practical guidance that studios and RCM teams can easily understand and apply.

What You Have

• 6 years of experience in revenue cycle management including hands-on expertise in eligibility billing posting insurance AR patient AR and credit balance resolution
• Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
• Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
• Experience partnering cross-functionally with Operations Member Experience IT and Finance.
• Demonstrated ability to develop implement and maintain SOPs that drive consistency and operational excellence
• Experience supporting system implementations enhancements or automation initiatives within the revenue cycle
• Strong analytical and problem-solving skills with the ability to use data to identify risks and improvement opportunities
• Clear confident communicator who can explain complex workflows and system behavior in a practical approachable way
• Highly organized with the ability to manage multiple workstreams and priorities in a dynamic growth-oriented environment

What We Offer:

We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:

• Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
• Plan for the Future - 401(k) plan because your future matters just as much as your now.
• Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
• Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.
• Bonus Eligible - Annual bonus based on company and individual performance

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