QSSU-SCU-TSA-TELESALES AGENT
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Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
QSSU-SCU-TSA-TELESALES AGENT
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client in the Renewable Energy Sector we are looking for a competent skilled and experienced Tele sales Agent to work in Kampala
Reporting to: Tele sales & Partnerships Manager.
Role Type: Full-Time
About the Role
Reporting to the Telesales & Partnerships Manager the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by the company. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must have for this role.
Key Responsibilities
Ability to meet end to end product sales targets set by the company that will be coupled by achieving a high conversion rate.
Contact potential or existing customers businesses or groups to inform them about the company products using scripts.
Explain technical product features and answer customer questions about company products.
Lead generation and create a robust pipeline of customer accounts of potential clientele for the company.
Be versatile in making extensive outbound calls that meet the organizations KPIs
Adjust sales scripts to better target the needs and interests of specific individuals.
Help the department to develop content for sales presentations or other materials.
Respond to correspondence from customers on both mail phone and in-person and follow up initial sales contacts.
Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company.
Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.
Additional responsibilities as assigned from time to time.
Required Qualifications:
Academic Qualifications
A diploma or degree in Sales or any other related field is an added advantage.
Required skills and competencies
Proven experience as a telesales representative or other sales role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Hands-on detail-oriented and with strong execution skills.
Excellent Communication Skills with the ability to resolve issues and address complaints.
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company.
Independent thinker with proactive decision-making capabilities.
Comfortable with ambiguity and experience working in a dynamic environment.
Have the ability to handle pressure keep a cool-temper and handle rejection gracefully.
Be organized and be an expert in time management and meet deadlines.
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy QSSU-SCU-TSA-TELESALES AGENT
Note:
The deadline for applications is not later than 08:00am 28th April 2026
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Required Skills:
QUALIFICATIONS AND REQUIRED EXPERIENCE Professional experience: Bachelors degree in Social Sciences/Humanities Business Administration or any other related discipline. A related Masters degree will be an added advantage. Minimum 08 (eight) years of relevant professional experience in extractive industries including considerable experience in developing economies and international organizations. Good track record of working experience with lender financed projects including IFC & Equator Principles IV East Africa experience required Excellent interpersonal and communication skills with the ability to interface effectively with all levels of management and in a multi-cultural business setting. Experience and ability to effectively lead a team (mentoring delegation and motivation techniques); Analytical and stakeholder engagement skills. Technical competencies: Knowledge of CSO/NGO engagement human rights and legal and PIIM. Knowledge of International Human Rights Standards especially the UN Guiding Principles on Business and Human Rights the UN Voluntary Principles on Security and Human Rights and IFC Performance Standards. Behavioral competencies: Ability to work in a multi-cultural business setting. Excellent interpersonal and communication skills are essential. Fluent in English (speaking writing) All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy QSSU-EACOP-HRPM-HUMAN RIGHTS & PIIM (PROJECT INDUCED IN-MIGRATION) MANAGER Note: The deadline for applications is not later than 05:00 pm Tuesday20th May 2025 Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
