Institute Operations Manager

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive (Depending on Experience)

Hours: 37.5 hours per week

Location: 40 Grosvenor Place London SW1X 7AW

Contract: Full-Time & Permanent

What are we looking for

Cleveland Clinic London is seeking to recruit an experienced and motivated Institute Operations Manager to join our dynamic team.

This is a full-time position working Monday to Friday 09:0017:00 offering an excellent opportunity to play a key role in driving operational excellence within a world-class healthcare environment.

What makes us different

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.

Cleveland Clinic London is organised into eight clinical institutes each led by a Clinical Institute Chair responsible for setting the clinical strategy for the institute and assuring the services within their remit in alignment to the hospitals strategy.

These institutes include:

• Heart Vascular & Thoracic
• Integrated Surgical
• Digestive Disease
• Neurological
• Medical Specialties
• Primary Care
• Integrated Hospital Care
• Diagnostic Services Institute comprising Imaging Services and Pathology & Lab services.

What will your duties include

• Strategy & Operational Leadership: Partner with the Vice Chief and DIM to define and deliver Institute strategy translating market insights into effective operational plans. Identify opportunities for service development and cross-functional collaboration.
• Financial & Performance Management: Lead financial planning and performance for the Institute(s) including budgeting forecasting and resource allocation. Analyse productivity and efficiency data to drive cost savings and optimise performance.
• Stakeholder Management & Collaboration: Build strong relationships with internal teams and external partners to support service delivery and strategic objectives. Work closely with corporate functions (e.g. HR Finance) to align on priorities and business outcomes.
• Business Development & Growth: Drive growth initiatives in partnership with Commercial Marketing and Business Development teams. Support workforce planning service expansion and consultant recruitment to meet current and future demand.
• Leadership & Accountability: Lead operational performance discussions manage and develop team members and foster a high-performing collaborative culture. Ensure delivery against objectives and organisational priorities.
• Data & Analytics: Use data and analytics to inform decision-making including forecasting capacity planning and performance tracking. Develop reporting and insights to support strategic and operational goals.
• Continuous Improvement: Identify inefficiencies and lead initiatives to improve productivity quality and patient outcomes. Embed best practices across teams and contribute to cross-Institute improvement programmes.
• Other duties as assigned

What we need from you

• Experience in acute care setting of National Health Service and/or private healthcare market is required (essential).
• Experience in operational management within a healthcare organization (essential).
• Demonstrable track-record of managing one or more significant clinical services (essential)
• Experience in delivering commercial and financial objectives including developing business cases supporting with budget commercial analysis (essential).
• Experience delivering service-focused objectives including service improvement and customer service development (desirable).
• Experience in leading managing and developing a multidisciplinary team including objective setting and performance management (desirable)
• Experience in liaison negotiation and influencing at organisational level internally as well as externally with a range of stakeholders (desirable)

What can we offer you

As a private hospital with no shareholders we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers alongside benefits such as:

• 25 days annual leave (plus bank holidays).
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange.
• Life Assurance Private Medical & Dental Insurance and Eye Care contributions.
• Workplace Nursery Scheme
• Wellbeing Hub with mental health coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food retail and more

Who we are

Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history our Patients First philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Lets deliver World Class care together!

As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.