Implementation Manager

About us

Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast operating globally and pushing into new boundaries.

What started as a system of record has evolved into a broader platform for operating people globally. With Athena our agentic AI layer Humaans moves beyond data management into intelligent orchestration connecting workflows across HR IT Finance and Operations so organisations can act faster and with greater confidence redefining how work gets done.

We work with ambitious teams across Europe and the US from AI-native companies like Lovable Poolside Fyxer AI and Tandem Health to established high-growth organisations scaling internationally and through acquisition including Quantexa Sellpy Manychat Gigs Croud and Threecolts. These teams dont buy software for featuresthey buy leverage. The ability to run faster cleaner and with more control as complexity compounds.

To date weve raised $20m in venture funding from some of the most respected founders operators and funds in technology: Lachy Groom (Physical Intelligence) Stewart Butterfield (Slack) Tobias Lütke (Shopify) Dylan Field (Figma) Jeff Weiner (LinkedIn) Claire Johnson (Stripe) Oliver Jay (OpenAI) Jay Simmons (Bond) as well as Y Combinator Moonfire Frontline Ventures Pathlight Ventures and Exor.

If you have massive ambition and want to work on a hard problem with a small team that moves fast at a moment when the category is genuinely up for grabs - this is it.

The Opportunity

We believe a great implementation sets the tone for everything that follows product adoption customer confidence and the quality of a long-term relationship. With Athena now live implementation is about helping customers stand up an AI-powered people platform from day one.

Were looking for an Implementation Manager who cares deeply about accuracy efficiency and the customer experience and who uses AI as a standard part of how they work to move faster catch errors earlier and scale what they learn across every subsequent project. Youll work across both our core HRIS and Athena platforms ensuring customers launch with everything they need to operate faster from the start.

The Role

Youll own the end-to-end implementation journey for new customers from signed contract to successful launch. Youll work with large complex data sets configure solutions to meet specific organisational needs and collaborate across Sales CS Product and Engineering to deliver implementations that customers remember for the right reasons.

• Manage implementation projects end-to-end scoping requirements setting timelines and driving to on-time delivery across both the HRIS and Athena platform

• Own data migration for complex global organisations using AI-assisted tooling to accelerate cleanup surface anomalies and validate at scale

• Configure Humaans to match each customers workflows policies and organisational structure ensuring the solution genuinely fits.

• Be a trusted advisor to customers support them on best practices and operational transformation goals

• Drive Athena onboarding alongside HRIS setup configuring AI agents against each customers org structure helping them define the right use cases and ensuring they go live with agents that actually run

• Identify and implement ways to use AI to streamline and automate the implementation process itself reducing time-to-value for every subsequent customer

• Manage multiple stakeholders across HR IT Finance and Operations aligning goals and keeping projects on track

• Ensure seamless handover to Customer Success setting the relationship up for long-term success

• Support customers in understanding integrations APIs and webhooks so they get the most from the platforms technical depth

• Feed implementation insights back to Product and Engineering patterns friction points and feature requests that improve the product for everyone

• Contribute to building and refining implementation playbooks processes and best practices as the function scales

What Were Looking For

• Proven implementation experience youve owned data implementation or onboarding projects in a SaaS environment ideally involving complex data sets and enterprise customers

• Detail-obsessed you care about accuracy and quality in data migration configuration and project delivery; nothing ships unless its right

• AI-experienced has used AI to materially change how implementation work gets done whether thats accelerating data migration generating first-draft playbooks or building validation checks that used to be manual. Can speak to what changed and what it delivered

• Strong project management a track record of delivering projects on time and within scope juggling multiple workstreams and stakeholders without dropping the ball

• Technically confident comfortable with integrations APIs and webhooks and able to guide customers through technical setup with clarity

• Tool-fluent proficient in Google Sheets Excel and project management tools like Asana with the ability to pick up new tools quickly

• Comfortable with pace and ambiguity startup experience is a plus; you thrive when processes are still being built and improved

• Excellent communication you can manage expectations explain complex steps simply and build trust with senior stakeholders across multiple functions

This is an in-person role. Our GTM team comes together in the office Monday through Thursday while most of the team collaborates in person on Mondays Tuesdays and Thursdays.

Package & Benefits

Early stage startups can be messy we know that. Were putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

• Market-leading compensation that reflects your value

• 25 days paid time off each year plus public holidays

• Share Options with 5-year exercise window so you dont feel pressure to exercise if you leave

• Free Thursday lunches at HQ quarterly team events and company offsites.

• Top tier private coverage for health vision and dental care

• A new MacBook and tools you need to do your best work

• Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary

• Learning & development budget

Why Join Humaans Today

HR tech is having its AI moment and were positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. Weve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what weve been building toward.

The product is highly differentiated. Its built around a structured workforce data model that makes AI reliable in an HR context something no one else has gotten right. Customers notice the difference immediately.

Were backed by Y Combinator Lachy Groom Moonfire Frontline Ventures and operators whove built some of the most consequential software companies of the last decade: the founders of Slack Figma and Shopify and Asanas former CRO and Head of OpenAI International.

Were a small team with an unapologetically high bar. It shows up in the product in how we communicate and in the standards we hold each other to.

Our Commitment to Diversity

At Humaans were looking for genuinely good people that are transparent and emphatic. Were committed to providing equal opportunities a diverse and inclusive work environment and ensuring a fair interview process for everyone. Youre welcome to apply no matter your gender ethnicity sexual orientation religion civil or family status age disability or race.

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Required Experience:

Manager