Social and Community Coordinator

What you will do:

As the Social and Community Coordinator you would play a pivotal role in building engaging and nurturing ouronline communities across all our social media platforms. You will be responsible for fostering meaningfulrelationships with our audience managing brand reputation and driving community growth through strategicengagement and content initiatives.

You will also respond to player inquiries create and curate our community sentiment reports support ourcampaign executions and utilize advanced social media tools to track performance and optimize engagementstrategies.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so dont worry if you dont have specific industry experience - were looking for friendly outgoing folks who are passionate about social media and engaging with users. So if youve passionate about social media real-time interaction sports and engaging with users we want you on our team! Were big on collaboration celebrating wins and helping each other grow.

Our Story:

We are a well-established tech startup we pride ourselves on being early adopters progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games and sportsbooks.

Main Duties and Responsibilities:

• Assist with customer support queries on social platforms escalating complex issues while providing firstline community support to our players.
• Manage and maintain social media accounts across platforms including X (Twitter) Instagram FacebookTikTok Discord Reddit and emerging platforms.
• Develop and implement strategies to grow the social pages maintain and nurture our onlinecommunities fostering loyalty and advocacy.
• Track analyze and report on community performance metrics sentiment / engagement rates andcommunity growth indicators
• Communicate with players through onsite chats forums and direct messages.
• Assist with some creative social content be that written or visual when required.
• Create and support both existing and new competitions bonus initiatives or promotional events whenrequired.
• Stay updated with industry trends and incorporate insights.
• Ensure all content and interactions comply with platform guidelines industry regulations and brandsafety standards

Requirements:

• Minimum 1 2 years experience in administration customer service or a community related role.
• Able to demonstrate strong verbal and written communication skills with the ability to adapt your tonefor different audiences and platforms.
• Able to manage multiple social media accounts simultaneously. (Instagram X/Twitter TikTok Facebook)
• You have the experience with growing maintaining and managing an online community or client basewith measurable engagement results.
• Ability to thrive in a face paced dynamic environment and handle challenges with a positive outlook.
• You possess strong verbal and written communication skills

Desirable Qualifications:

• Bachelors degree in Marketing Communications Digital Media Public Relations or related field
• Specialized knowledge of emerging platforms advanced features and platform specific best practices
• Experience with social media management tools (Hootsuite Sprout Social Buffer) and social listeningplatforms (Brandwatch Mention Hootsuite Insights)
• Experience in managing online reputation and handling crisis communication scenarios
• Understanding of iGaming entertainment or related industries and their unique community dynamics
• Proficiency in data analysis tools and ability to derive actionable insights from community engagementmetrics

Benefits:

Some of the perks of working for us:

• Flexible working hours
• Life insurance coverage
• Medical Insurance
• Additional vacation days
• 7 personal days off per year
• Office amenities.
• Birthday gift card
• Team socials and ad-hoc get-togethers and events for you to get involved in (if you wish)
• Annual training and development budget