ER LR Analyst (Employee and Labor Relations)
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Human ResourcesJob Sub Function:
Employee & Labor RelationsJob Category:
ProfessionalAll Job Posting Locations:
Bogotá Distrito Capital ColombiaJob Description:
The ERLR Analyst supports the timely and accurate resolution of Employee and Labor Relations (ERLR) cases across the North America region. This role is responsible for case triage investigation support and execution of case management activities in alignment with company policies compliance standards and service level expectations. This position also drives operational excellence through data analytics automation tools and continuous improvement methodologies.
Major Duties & Responsibilities
Respond to Employee Relations inquiries and cases prioritizing based on risk and urgency
Conduct case triage and assess potential policy violations
Support investigations and ensure timely follow-ups
Maintain accurate audit-ready documentation
Identify process inefficiencies and drive improvements using CI methodologies
Develop Power BI dashboards for KPIs (SLA lead time trends)
Ability to translate data into business insights
Design automated workflows using Power Automate
Integrate automation with ServiceNow Outlook SharePoint
Build strong stakeholder relationships and provide guidance
Promote self-service and digital tools
Required Qualifications
Bachelors Degree or equivalent
02 years of experience in HR ERLR or related field
Required Skills
Advance English
Continuous improvement mindset and process optimization experience
Advanced Power BI (dashboards DAX data modeling)
Power Automate (workflow automation integrations)
Experience with Power Apps and advanced Excel
Strong analytical and data interpretation skills
Ability to manage multiple priorities and meet SLAs
High attention to detail and confidentiality
Strong communication and stakeholder management
Preferred Qualifications
HR degree or certification
Experience in shared services
Experience in healthcare or regulated industries
Experience with ServiceNow
Additional Information
No travel required
No people management responsibility
Required Skills:
Preferred Skills:
Required Experience:
IC
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
