Analyst, Learning AdminHelp Desk

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Position Title: Analyst Learning Admin/Help Desk

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Diversity Equity & Inclusion are essential to continue building our history of pioneering and innovation. Regardless of your race belief sexual orientation religion or any other trait you are welcome. We believe in nurturing your potential to the fullest and support your growth without limitations.

Position Summary

The Analyst Learning Admin/Help Desk is responsible for delivering timely accurate and compliant payroll by being a subject matter expert (SME) to assigned complex payroll processes for designated countries/regions ensuring adherence to global standards statutory requirements internal controls and service-level commitments. The Senior Analyst will drive continuous improvement mentor analysts support audit and system enhancements and partner with crossfunctional teams to improve accuracy efficiency and payroll experience. The Senior Analyst will work closely with the Payroll Senior Team Lead in planning and managing operational and project deliverables.

Key Responsibilities

Payroll Operations & Administration

Process and validate complex payroll transactions reports and requests for assigned countries/regions in alignment with global standards and country-specific requirements.

Prepare reconcile and review payroll reports; validate statutory payments and third-party disbursements as applicable.

Investigate resolve and document complex payroll issues and employee inquiries. Support escalations and engage with agencies or vendors as needed.

Monitor payroll mailboxes and manage cases and inquiries through service management tools.

Build strong relationships with internal stakeholders and external vendors.

Compliance Controls & Documentation

Execute tasks in compliance with SOX requirements internal controls audit procedures and country legislation.

Lead/support audits by supplying requested records and evidence in a timely manner.

Ensure regular review and update of payroll documentation including SOPs process guides work instructions.

Uphold confidentiality and ensure adherence to data privacy regulations.

Continuous Improvement System Testing Projects

Identify and lead continuous improvement opportunities for process optimization automation and standardization.

Analyze impact of process and system changes. Lead/support User Acceptance Testing (UAT) and verification of system changes releases and vendor/system upgrades.

Collaborate with internal partners (HR Finance IT) and third-party payroll providers on operational and project-related activities

Leadership & Team Support

Mentor and coach Payroll Analysts and junior team members.

Assist Senior Team Lead in task and resource planning project execution and daily operations.

Support resource onboarding and knowledge transfer activities.

Qualifications

Required Qualifications

• Bachelors degree in business HR finance accounting or related field
• Minimum 3-5 years of relevant experience in HR or finance/payroll operations preferably in a shared services or multinational environment.
• 12 years of leadership mentoring or coaching experience.
• Strong knowledge and understanding of payroll processing concepts and statutory payroll requirements
• Proficiency with payroll and HR systems (SAP and/or Workday preferred; ADP and other payroll systems advantageous).

• Proficiency in Microsoft Excel (pivot tables lookups basic macros) and common Microsoft Office tools. Advanced Microsoft Excel skills

• Experience with case management or ticketing tools.
• Excellent English verbal and written communication skills.
• Strong attention to detail problem-solving and analytical skills.
• Ability to prioritize meet deadlines and work independently with minimal supervision.
• High degree of confidentiality and adherence to data privacy and internal controls.
• Customer-focused with strong stakeholder management skills.
• Collaborative team player who builds effective working relationships.
• Adaptable to multiple cultures and cross-functional interactions.

Preferred Qualifications

• Experience supporting EMEA and/or ASPAC payroll processes.
• Experience with timekeeping systems or case management tools.
• Payroll certifications
• Experience working with external payroll providers (e.g. ADP EY Deloitte).
• Familiarity with SOX and business control frameworks desktop procedures and knowledge-management practices.
• Prior experience in continuous improvement initiatives automation tools (e.g. Alteryx) or payroll reporting tools.

We are an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability.

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