Contract Management Senior Specialist

As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships optimizing thirdparty performance and enabling strong business outcomes through strategic sourcing contracting and partnership management. You will collaborate across multiple business areas to ensure we secure competitive agreements manage risks effectively and deliver exceptional service to our internal stakeholders and customers.

Key Accountabilities

1. Vendor Contracting

• Provide leadership and subjectmatter expertise across procurement projects and outsourcing initiatives including the development negotiation and management of low and medium risk contracts.

• Lead collaborative contracting activities with key stakeholdersincluding Business Units Procurement Legal Risk and Vendor Governancecovering RFIs RFPs MSAs SOWs amendments change requests and NDAs.

• Ensure bestinclass service delivery and competitive commercial agreements by engaging appropriate stakeholder groups and adhering to required project operational procurement and risk frameworks.

• Act as a trusted advisor ensuring alignment with all Procurement policies sourcing best practices and enterprise standards related to third-party contracting.

2. Relationship Management

• Build proactive and trusted partnerships with stakeholders Procurement Legal Risk and Vendor Governance teams to identify costeffective innovative solutions that enhance product and service delivery.

• Partner closely with Vendor Governance Risk Management Vendor Information Security Management and Operational Risk to appropriately assess mitigate and manage thirdparty risk.

• Serve as a key liaison between vendors and business units fostering strong collaboration maintaining strategic alignment and ensuring vendors are positioned to deliver optimal performance and innovation.

3. Vendor Performance Management

• Oversee compliance with all enterprise risk policies and ensure that vendors meet requirements set out by Vendor Governancesuch as risk assessments scorecards audits and business continuity planning.

• Develop deep expertise in existing and future contracts ensuring a full understanding of vendor obligations and performance expectations.

• Establish track and report on KPIs and SLAs to measure vendor performance and identify gaps or issues requiring corrective action.

• Conduct regular performance reviews operational meetings and touchpoints to ensure strategic alignment address emerging issues and strengthen vendor accountability.

4. Issue Management

• Lead the resolution of major service disruptions related to contracted services working with business stakeholders and vendors to restore service quickly and effectively.

• Act as the primary escalation point for complex vendorrelated issues driving rootcause analysis and longterm corrective actions.

Qualifications:

• Bachelors degree or equivalent business experience with 3 years of experience in Procurement Strategic Sourcing or Vendor Management.

• Strong knowledge of insurance business operations procurement processes sourcing methodologies contract law and regulations relevant to thirdparty engagements.

• Proven ability to build strong internal and external relationships and navigate complex stakeholder environments.

• Excellent collaboration negotiation and influencing skills with the ability to balance business needs vendor capabilities and contractual obligations.

• Excellent communication and presentation skills including experience presenting to senior and executive audiences.

• Strong analytical problemsolving consulting and conflictmanagement skills.

• Highly selfmotivated with a strong drive for quality outcomes and the ability to achieve results through crossfunctional or indirect resources.

• Demonstrated project management experience.

If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.