Job Description Summary

Job Description

Roles& Responsibilities

Responsible for GEHC customer service contract and warranty loading into all applicable Service ERPs including additions deletions and modifications to existing contracts.

Responsible for timely and accurate billing of customers for contract and non-contract services.

Responsible to install base data entry installed base creation deletion or modification and provide data quality for assigned area.

Maintain Install database accuracy by supporting field team and external customers via phone and email.

Work closely with field service sales and service service marketing and commercial solutions to resolve technical and process-related issues.

Give support to finance and cash collection teams for timely resolution of customer disputes (Concessions Penalties Write offs Credit Notes)

Effectively focus and prioritize various projects drive process improvement initiatives to standardize & change way of doings

Play an active role in deployment of the new Service CRM Service Max working on data preparation and migration through collaboration with multiple stakeholders

Support Finance team during month quarter and year-end financial closing

Ensure prompt customer support for all contract and non-contract related questions

Complete all planned Quality & Compliance training within the defined deadlines

Follow Quality Assurance processes including proper archiving of contract and non-contract documentation (proposals signed contracts service reports invoices)

Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position

Identify and report any quality or compliance concerns and take immediate corrective action as required

Required Qualifications& Requirements:

Bachelors Degree in Business or related field of study

Proficiency in English and Polish Excellent organizational and time management skills

Ability to prioritize and meet deadlines follow up and attention to detail

Adaptable to multiple requests and daily changes

Excellent analytical and communication skills with the ability to communicate with internal& external teams and customers at all levels

Act effectively and be self-motivated

Ability to be part of an effective project management

Ability to show a decision-making capability and take initiative once required

Ability to focus on process improvements to eliminate non-value-added items

Pay Range

Placement within this range depends on:

• Relevant skills and qualifications

• Prior job-related experience

• Internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

Benefits & Rewards

In addition to base salary our employees have access to a comprehensive package of benefits and allowances which may include:

• Health & wellness coverage

• Retirement and or savings plans

• Allowances or benefits to support role requirements (e.g. mobility transport or role-specific needs such as a company car or allowance where applicable)

• Work-life balance support (e.g. flexible working leave programs)

• Recognition and incentive programs aligned with performance and company success

The exact benefits package depends on the role location and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

• Performance Bonus: Details to be shared during offer discussions

Additional Information

Relocation Assistance Provided: No