IT Support Technician Intern

Were looking for IT support interns to join Datadogs Enterprise IT organization the team responsible for managing the internal tools systems and services that keep Datadog running smoothly as we scale. As part of this team youll work alongside IT professionals to troubleshoot issues support employee onboarding and offboarding manage SaaS applications and help maintain the infrastructure that internal teams rely on every day. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS iOS Chrome OS and addition you will support software as a service (SaaS) solutions like Google Workspace Slack Zoom Jamf and more.

About the Role
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. As an Enterprise IT Support intern you will combine theoretical learning at your school with practical hands-on experience in our IT Support team. Over the course of your internship you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job.

At Datadog we place value in our office culture - the relationships that it builds the creativity it brings to the table and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What Youll Do:

• Learn and assist in providing customer service and technical support for our employees
• Shadow and support laptop deployment as part of onboarding and refresh cycles
• Participate in new hire orientations to understand policies best practices and services used within Datadog
• Assist with general ticketing account management and basic troubleshooting under supervision
• Help maintain hardware and software inventory
• Contribute to documentation creation and maintenance
• Observe and support unified communications setups in conference rooms and common areas
• Participate in team meetings and knowledge-sharing sessions
• Gain exposure to deployment and security-related projects
• Develop skills in various SaaS tools and IT workflows

Who You Are

• You are targeting a 2027 full-time start date
• You are in the process of receiving/have a degree in IT Communications or a related field; or have equivalent experience
• You are passionate about technology and eager to learn
• You love working in a team and helping people
• You have a basic understanding of computer hardware and software
• You are curious about how things work and enjoy problem-solving
• You want to gain experience in a fast-paced high-growth startup environment
• You have a positive attitude and are ready to learn from experienced team members
• Familiarity with macOS iOS or other Apple devices is a plus
• Basic knowledge of Google Workspace or other SaaS applications is a plus
• You are available to work full-time from the Datadog Boston office from following period:
• June 1 2026 - August 21 2026

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Opportunities to work with teammates in-office and across the globe on meaningful challenges that will keep you thinking
• Intradepartmental mentor and buddy program for in-house networking
• In-person intern cohort and monthly company social events
• An inclusive company culture ability to join our Community Guilds (Datadog employee resource groups)
• Relocation support and travel benefits
• Unlimited snacks and drinks in our office; catered lunches on Monday Wednesday and Friday
• Beautiful offices in convenient locations

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

This job is available in various departments within our company; to conform to US export control regulations some of these roles may require candidates to be eligible for any required authorizations from the US government.

If possible please apply using your personal email address instead of your university email address.

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