Outreach Specialist Bilingual in Spanish

Bilingual Customer Service Program Specialist
Location: 100% Onsite
Schedule: Monday through Friday 8:30 AM to 5:30 PM
Duration: Temporary assignment 6 months
Pay Rate: Up to $22.00 per hour

We are seeking a customer-focused and detail-oriented Bilingual Customer Service Program Specialist to support individuals through various stages of program participation enrollment and ongoing services. This role requires strong communication skills professionalism and the ability to manage multiple tasks while providing a positive customer experience.

This is an excellent opportunity for someone who enjoys helping others solving problems and working in a structured team-oriented environment.

Key Responsibilities
* Build positive working relationships with customers and monitor their engagement and progress
* Meet with customers regularly to help them achieve program goals and maintain services or eligibility
* Conduct workshops orientations and other customer training activities
* Guide customers through multiple phases of the application and service process from enrollment through benefits and service support
* Assist customers in accessing services that support their success including educational or vocational training medical assistance child care transportation mental health or substance abuse resources child support establishment legal assistance and other related services
* Follow up with customers to ensure needs are met and questions or concerns are resolved in a timely manner
* Collaborate with team members to address participant concerns and resolve issues effectively
* Maintain accurate timely case notes and document all customer interactions and activities
* Share outreach and engagement updates with project staff
* Communicate customer barriers or challenges to project staff when they impact engagement or participation

Qualifications
* High school diploma or equivalent required
* Strong customer service skills with the ability to remain calm and professional when handling complaints or difficult situations
* Problem-solving skills and the ability to follow procedures while identifying practical solutions
* Basic computer proficiency including email typing Microsoft Word Excel PowerPoint and Teams
* Ability to multitask and manage multiple customers or priorities efficiently
* Strong teamwork skills and a professional demeanor
* Bilingual in Spanish is a strong plus

Preferred Traits
* Compassionate and service-oriented
* Organized and detail-focused
* Comfortable working in a fast-paced environment
* Strong verbal and written communication skills
* Able to build rapport with diverse populations

Additional Information
* Temporary role expected to last 6 months
* Fully onsite position
* No qualification assessment required

Alternate Job Titles
Customer Service Specialist Program Support Specialist Case Support Representative Member Services Specialist Participant Support Coordinator Bilingual Customer Advocate Program Services Representative

Search Terms:
bilingual customer service spanish speaking customer service program specialist case support participant support member services customer advocate community services intake specialist eligibility support workforce services social services support bilingual Spanish jobs onsite customer service

If you want I can also turn this into a more polished job board posting version with a stronger marketing tone and no company name.

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.