IT Workplace Support

We are looking for an experienced IT Workplace Support (WPS) professional to provide end-to-end IT support for end-user computing environments. This role ensures smooth day-to-day IT operations high user satisfaction and compliance with IT security and service standards.

The role acts as a key point of contact between end users infrastructure teams and vendors supporting workplace technologies and driving continuous service improvement.

What You Will Do

• Provide Level 1 and Level 2 IT support for end-user issues

• Troubleshoot desktops laptops printers mobile devices and RF scanners

• Support Windows OS and Microsoft 365 applications

• Manage IT incidents and service requests using ITSM tools (e.g. ServiceNow)

• Ensure SLA compliance and proper ticket documentation

• Support IT asset lifecycle (procurement deployment tracking disposal)

• Maintain accurate asset and CMDB records

• Install configure and upgrade end-user devices

• Troubleshoot LAN Wi-Fi VPN and connectivity issues

• Support Microsoft Teams Outlook SharePoint and meeting room systems

• Ensure compliance with IT security policies and endpoint protection standards

• Escalate and report security incidents when required

• Support office IT setup refresh projects and migration activities

• Work with vendors for maintenance and service delivery

• Maintain technical documentation and contribute to knowledge base updates

• Collaborate with cross-functional IT teams to improve service delivery

What You Will Need

• Bachelors degree or Diploma in Information Technology or a related field

• Minimum 5 years of experience in IT support / workplace support roles

• Strong knowledge of Windows OS and Microsoft 365

• Basic understanding of networking (LAN Wi-Fi VPN)

• Experience using ITSM tools (e.g. ServiceNow)

• Good troubleshooting and problem-solving skills

• Strong communication and customer service mindset

• ITIL certification

• Microsoft certifications (e.g. M365 Windows or related)

• Experience supporting enterprise or manufacturing environments

• Willingness to work on a 12-hour rotational shift schedule

Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright material and the word Nexperia is a registered trademark.

D&I Statement

As an equal-opportunity employer Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all and we consider all applicants fairly as well as providing a safe work environment and reasonable adjustments where requested.

In addition we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Womens groups. Nexperia is committed to increasing women in management positions to 30% by 2030.