People Experience Operations Lead

A day in the life

Youll balance day-to-day support with continuous improvementhelping resolve employee queries and manage payroll inputs while also looking for ways to streamline processes and enhance how employees engage with systems. Youll collaborate closely with People Partners Finance Tech and People Leaders to ensure processes are clear efficient and user-friendly.

Youll also lead and contribute to key initiatives such as enhancing self-service tools embedding ticketing systems and managing operational projects like compliance cyclesall with a focus on creating simpler faster and more intuitive experiences for employees and People Leaders.

Itsa role where you balancepeople leadershipof a team of two People Operations Consultants operationaldeliveryand continuous improvementalways with the employee experience front of mind.

About the role

This role exists to ensure our people operations run seamlessly while continuously improving how we support employees and People leaders across the entire employee lifecycle. Youll lead the operations team and shape how we deliver efficient user-friendly and scalable people services.

Key capabilities:

• Leading and developing high-performing teams
• HR operations and end-to-end lifecycle management
• Continuous improvement and process optimisation
• Stakeholder engagement and influencing
• HR systems dataintegrityand self-service enablement
• Project management and delivery
• Risk and compliance support (e.g. contributing to SOC 2 requirements)
• Providing key data to Payroll
• Interpret provide advice and update policies while ensuring alignment with relevant legislative changes

What success looks like (612 months):

• The operations team is delivering a consistenthigh-qualityand responsive employee experience
• Clear streamlined processes are in place across onboarding lifecycle events and offboarding
• Self-service and ticketing tools are embedded and actively used across the business
• Strong trusted relationships are built with key stakeholders across PX and the wider organisation
• Data isaccurate reliable and supports better decision-making and reporting
• The team is engaged capable and able to flex with changing workloads