Reservations & Revenue Coordinator

Reporting to the Director of Revenue Management the Reservations & Revenue Coordinator supports the Commercial and Reservations teams through daily execution of revenue and reservations initiatives. This role assists with inventory management rate loading system maintenance reporting and reservations coordination to ensure accuracy across all distribution channels and a seamless booking experience for guests.

The Reservations & Revenue Coordinator plays a critical support role in maintaining system hygiene supporting revenue strategies and assisting reservations operations while developing a foundational understanding of revenue management principles and hotel distribution systems. This position is designed as a developmental role for future leaders within Reservations and Revenue Management.

Responsibilities

Reservations & Inventory Support

• Support daily reservations activities including booking accuracy modifications cancellations and inventory coordination.
• Monitor and manage the Reservations inbox ensuring timely accurate responses and appropriate escalation when required.
• Assist with managing group blocks rooming lists cutoff dates and inventory controls in partnership with Sales and Reservations.
• Maintain uptodate knowledge of room types packages promotions seasonal offers and hotel amenities to support accurate selling.
• Assist in handling VIP reservations special requests and prearrival coordination as needed.

Revenue Management Support & Execution

• Escalate system discrepancies demand risks or performance anomalies to Revenue or Reservations leadership for review and direction.
• Assist the Director of Revenue Management with daily weekly and monthly Revenue Management reporting including pickup pace and segmentation reports.
• Support the execution of pricing availability and restriction strategies across all distribution channels.
• Monitor booking pace demand patterns cancellations and noshow trends and escalate opportunities or risks to leadership.
• Assist with monthly forecasting budget preparation and supporting documentation.

Group & Business Support

• Assist in managing group blocks rooming lists inventory controls and communication with Sales & Events teams.
• Support Sales Marketing and PR in promotional initiatives ensuring accurate rate setup availability and package configuration.
• Ensure Passkey Opera PMS Ideas RMS and Sales & Catering systems are properly integrated and aligned.

Distribution & System Management

• Perform routine system maintenance including rate loading restriction setup daily system checks and content updates in CRS PMS OTA extranets and GDS platforms.
• Ensure rate parity and content accuracy across all channels in accordance with brand and distribution standards.
• Liaise with Accor Global Reservations Distribution System Support and thirdparty vendors to troubleshoot issues and follow up on rate or content requests.
• Support content management efforts coordinating with Marketing to ensure images descriptions and amenities are current across electronic channels.

Reporting & Business Intelligence

• Accurately generate and distribute standard Revenue and Reservations reports for internal stakeholders.
• Assist in preparing competitive rate analysis and market snapshots for revenue meetings and leadership reviews.
• Maintain organized records and reporting tools to support audit readiness and data integrity.
• Perform adhoc analysis and reporting as requested by senior leadership.

Other Responsibilities

• Support special projects related to revenue generation distribution optimization or reservations efficiency.
• Maintain confidentiality of proprietary information and protect company assets.
• Participate in training development programs and crossdepartmental initiatives.
• Perform other reasonable job duties as assigned.

Qualifications :

• QUALIFICATIONS:
• Diploma or Degree in Hotel/Hospitality Management an asset
• Previous experience with CRM (Opera) and (Opera CRS) systems
• Fluent in English with excellent communication skills (both verbal and written)
• Fluency in a second language preferably Spanish an asset
• Strong interpersonal communication skills and problem solving abilities
• Proficiency in Microsoft Office Applications including Excel necessary
• Ability to suggestively upsell products and services
• Ability to create and maintain organized records of customer information and data
• Intermediate mathematical skills
• Proficiency with computers and electronic equipment
• Expertise in Microsoft Office Applications including Excel

Additional Information :

Whats in it for you:

• Paid time off
• Medical Dental and Vision Insurance 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted room rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
• Career development opportunities with national and international promotion opportunities

Remote Work :

No

Employment Type :

Full-time