Victim Claims Specialist I
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Job Location:
Stockton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
This examination is being given to fill 1 vacancy in the District Attorneys Office and to establish an eligible list to fill future vacancies. Please be advised that Human Resources will only be accepting online applications for this recruitment. Resumes and paper applicationswill not be accepted in lieu of an online application. A completed application must be received online by the final filing deadline.
NOTE: All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file Human Resources will send you correspondences via US Mail.
TYPICAL DUTIES
- Learns to review and evaluate victim-of-crime applications for adherence to California State statutory and eligibility requirements; learns to obtain and analyze crime reports and other documents from the appropriate law enforcement agency to verify factual case information; learns to contact law enforcement officers court officials attorneys and others to obtain pertinent information in order to determine initial and on-going Program eligibility; learns to establish appropriate computer records for applicants based on approval or denial of victim application.
- Learns to review and process a variety of claims submitted by victims including medical bills mental health bills funeral/burial bills wage loss requests and other expenses; learns to research information as required to establish a link to the qualifying crime and to verify losses claimed by the victim; learns to calculate losses to victims and determine reimbursements considering all other sources of compensation available; learns to recommend approval or denial of reimbursement and level of services; notifies victims of claim determinations.
- Learns to interact effectively with victims families law enforcement personnel and others; learns to obtain accurate information and identify potential problem issues; learns to act as a liaison between victims families and other organizations/individuals regarding Program benefits; learns to interact with other counties in order to fulfill contract obligations for claims processing.
- Learns to keep accurate logs of all claims submitted; learns to create detailed computer files on all claims processed whether approved or denied; learns to process approved bills for payment; learns to create pre-authorization statements as appropriate.
- Learns to monitor caseload data and develop comprehensive periodic summary reports as required to receive State credit; prepares various memorandums and correspondence.
- Learns to coordinate victim claim services with the Victim/Witness Advocates; learns to refer victims to other agencies as appropriate.
MINIMUM QUALIFICATIONS
KNOWLEDGE
Standard office procedures including the use of computers and other technological equipment; basic mathematics; basic reading and writing skills; technical research methods as they apply to evaluating and processing financial claims; principles of interviewing and gathering information; fundamental aspects of human behavior; basic medical and legal terminology.
ABILITY
Follow oral and written directions; read understand and apply regulations and other job related materials; maintain records and prepare reports; deal tactfully with the public; interview gather record and evaluate information; establish effective working relationships with a wide variety of people.
PHYSICAL/MENTAL REQUIREMENTS
Mobility-Frequent keyboard operation sitting; occasional pushing pulling bending squatting; Lifting-Frequent lifting up to 5 pounds; Vision-Constant reading and close-up work requiring good overall vision; frequent eye/hand coordination; occasional color/depth perception and peripheral vision; Dexterity-Frequent holding gripping writing and repetitive motion; occasional reaching; Hearing/Talking-Constant hearing normal speech hearing/talking in person and on the telephone; occasional hearing faint sounds; Emotional/Special Conditions-Frequent public contact decision making and concentration; frequent exposure to trauma grief and death; occasional working overtime.
BENEFITS
Selection Procedures
Applicants who meet the minimum qualifications will go through the following examination process:
- Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
- Oral Exam: The oral exam is a structured interview process that will assess the candidates education training and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidates score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
- Written & Oral Exam: If both a written exam and an oral exam is administered the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.
- Rate-out: A rate-out is an examination that involves a paper rating of the candidates application using the following criteria: education training and experience. Candidates will not be scheduled for the rate-out process.
Note:The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points.
OnlineWritten Exams: Written exams may be administered online. Candidates will be notified of the examination date and will be responsible to complete the written exam within a given period of time (typically within five calendar days). Candidates are required to read the Online Exam Guide for Test Takers prior to taking an online written exam.
- Online exams must be completed in one sitting and can only be taken once
- Candidates will have access to an online exam within the allotted time only
- A steady internet connection is highly recommended
- The allotted time will still continue if a candidate closes the window or gets disconnected
- Once the allotted time expires access to the exam will be unavailable
Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at prior to the examination date.
Veterans Points: Eligible veterans unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veterans points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans : A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination.
Acceptable wartime service dates:
September 16 1940 to December 31 1946
June 27 1950 to January 31 1955
August 5 1964 to May 7 1975
Persian Gulf War August 2 1990 through a date to be set by law or Presidential Proclamation.
Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established.
Certification/Referral:Names from the eligible list will be referred to the hiring department by the following methods.
- Rule of the Rank:The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine or 10% of the eligible list whichever is higher. When fillingnine or more positions in a department at the same time the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list whichever is higher. This applies only to open competitive recruitments.
- Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination.
Physical Exam:Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.
Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.
Employment of Relatives:Applicants who are relatives of employees in a department within the 3rd degree of relationship (parent child grand parent grand child or sibling) either by blood or marriage may not be appointed promoted transferred into or within the department when;
They are related to the Appointing Authority or
The employment would result in one of them supervising the work of the other.
Department Head may establish additional limitations on the hiring of relatives by departmental rule.
Proof of Eligibility:If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.
HOW TO APPLY
Apply Online:
San Joaquin County Human Resources
44 N. San Joaquin Street Suite 330
Stockton CA 95202
Office hours:
Monday Friday 8:00 am to 5:00 pm; excluding holidays.
Phone:
Job Line:
For currentemployment opportunitiesplease callour 24-hour job line at .
San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.
Equal Opportunity Employer: San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age ancestry color creed marital status medical condition national origin physical or mental disability political affiliation or belief pregnancy race religion sex or sexual orientation. For more information go to who meet the minimum qualifications will go through the following examination process:
- Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
- Oral Exam: The oral exam is a structured interview process that will assess the candidates education training and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidates score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list.
- Written & Oral Exam: If both a written exam and an oral exam is administered the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list.
- Rate-out: A rate-out is an examination that involves a paper rating of the candidates application using the following criteria: education training and experience. Candidates will not be scheduled for the rate-out process.
Note:The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points.
OnlineWritten Exams: Written exams may be administered online. Candidates will be notified of the examination date and will be responsible to complete the written exam within a given period of time (typically within five calendar days). Candidates are required to read the Online Exam Guide for Test Takers prior to taking an online written exam.
- Online exams must be completed in one sitting and can only be taken once
- Candidates will have access to an online exam within the allotted time only
- A steady internet connection is highly recommended
- The allotted time will still continue if a candidate closes the window or gets disconnected
- Once the allotted time expires access to the exam will be unavailable
Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at prior to the examination date.
Veterans Points: Eligible veterans unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veterans points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans : A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination.
Acceptable wartime service dates:
September 16 1940 to December 31 1946
June 27 1950 to January 31 1955
August 5 1964 to May 7 1975
Persian Gulf War August 2 1990 through a date to be set by law or Presidential Proclamation.
Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established.
Certification/Referral:Names from the eligible list will be referred to the hiring department by the following methods.
- Rule of the Rank:The top rank orranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine or 10% of the eligible list whichever is higher. When fillingnine or more positions in a department at the same time the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list whichever is higher. This applies only to open competitive recruitments.
- Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination.
Physical Exam:Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.
Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.
Employment of Relatives:Applicants who are relatives of employees in a department within the 3rd degree of relationship (parent child grand parent grand child or sibling) either by blood or marriage may not be appointed promoted transferred into or within the department when;
They are related to the Appointing Authority or
The employment would result in one of them supervising the work of the other.
Department Head may establish additional limitations on the hiring of relatives by departmental rule.
Proof of Eligibility:If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.
Required Experience:
IC
