Queen Anne Tearoom's Manager

Lead motivate and manage a large team in a high-volume service setting

Ensure consistently high standards of customer service

Manage rotas staffing levels and resources effectively to meet business needs

Work within agreed budgets controlling costs and maximising efficiency

Monitor and deliver against KPIs to drive performance

Maintain positive rapport with both customers and team members

Ensure the operation complies with company policies health & safety and food standards

Proven managerial experience in a similar high-volume hospitality or visitor attraction setting

Flexible with working days and hours including weekends and holidays

Demonstrated experience managing large teams effectively

Lives within a commutable distance of Edinburgh Castle

Qualifications :

KNOWLEDGE

• Microsoft office applications including SharePoint Forms OneDrive Outlook etc.
• Excellent organisational skills
•  Ability to plan ahead
•  An analytical approach to problem solving
• Good negotiating skills
• Ability to work on own initiative
• Excellent communicator at all levels
• Financially and commercially astute 
• Effective time management

SKILLS

• Good standard of secondary education
• Successful background in hospitality and/or catering (experience in a health/care environment beneficial)
• A good understanding of HACCP
• Excellent Management experience
• Ability to display a real passion for food and customer service
• Excellent leadership and influencing skills
• Excellent understanding of report writing and financial management

PERSONAL ATTRIBUTES

• Willingness to learn and progress
• Be honest and trustworthy 
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrates sound work ethics
• Ability to remain tactful calm and persuasive in controversial and/or confrontational situations

Additional Information :

Remote Work :

No

Employment Type :

Full-time