Senior Software Engineer Fraud Handling

The team you will join: Fraud Handling Team

Join the Fraud Handling team where we are dedicated to fighting financial crime and enhancing the customer experience during fraud investigations. Our mission is to automate and streamline processes improve tooling and create a seamless experience for both agents and customers. We are at the forefront of developing innovative solutions to tackle fraud using cutting-edge technology and AI-driven investigations to enhance accuracy and reduce costs.

 

Our vision is:

• Create an automated efficient fraud investigation experience that minimizes friction for both customers and agents

• Optimize agent workflows and queue structures to improve resolution speed and operational efficiency

• Foster a strong partnership between our fraud investigators and the product team to develop solutions that leverage the expertise of fraud prevention specialists

• Implement AI-driven investigations to enhance accuracy and reduce costs
   

What does it take

• Experience with Java/JVM-based projects and familiarity with CI/CD pipelines

• Experience with Python (or willingness to learn)

• Hands-on experience with Kafka or similar technologies

• A strong product mindset and passion for user experience prioritizing work with the customers in mind

• Ability to work autonomously and take end-to-end ownership of projects

• Strong communication skills and the ability to collaborate with cross-functional teams

• Experience working with large language models in production is a plus

• Understanding of machine learning concepts is a plus
   

What does success look like

• Youll be making a real-world impact by building systems that protect customers from fraud and scams

• Youll quickly integrate into the team understanding our vision and how you can contribute

• Youll help raise the automation level to enable scaling of our product

• Youll understand our customers and the impact our product makes in their lives
   

Overview of the Current Team

The Fraud Handling team is a passionate group of crime fighters positioned between agents and customers focusing on enhancing the investigation process. Based in Budapest and Tallinn our team is composed of dedicated engineers and specialists who are committed to making Wise a safer platform. We are continuously growing and taking ownership of the handling domain with a strategic focus on reducing complexity improving resolution speed and increasing operational efficiency. Our collaborative environment encourages innovation and teamwork making it an exciting place to work on cutting-edge solutions in fraud prevention.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time