Senior Processing Unit Officer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
- Handle complex cases escalations and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
- Manage certificate processing issuance and related file handling
- Ensure certificates and registrations are processed in accordance with contract requirements and business rules
- Deliver prompt and professional certification services to meet client expectations
- Maintain high levels of quality and productivity.
- Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions Business Rules and relevant procedures
- Build and maintain strong working relationships with clients and affiliates
- Accurately enter and manage data (fees invoice numbers job numbers etc.) in e-Trade systems and other relevant platforms
- Prepare and issue certificates within defined KPI timelines and contractual requirements
- Ensure timely follow-up and collection of payments for issued reports and certificates
- Stay updated on operational procedures and policy matters
- Handle client and affiliate queries in a timely and professional manner
- Support day-to-day operational coordination activities
- Maintain proper filing archiving and record-keeping systems
- Maintain invoicing records and tracking sheets (where applicable)
Qualifications :
- Bachelors degree or equivalent qualification in IT Science Commerce or a related field.
- Strong communication and interpersonal skills.
- Fluent in English; additional languages are an advantage.
Remote Work :
No
Employment Type :
Full-time
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
