CRM Analyst

About Us

Childrens Hospital Foundation funds cutting-edge equipment vital research and on the ground support for kids with all illnesses injuries and conditions throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids health landscape the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special It is an exciting time to join the Childrens Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We arent just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are not just your skillset. We are looking for people who purposeful wholehearted collaborative curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of then we want to meet you!

The Role

The CRM Analyst plays a critical role in supporting and enhancing Childrens Hospital Foundations fundraising performance through effective CRM operations reporting and data insights. Working closely with the Head of Mass Fundraising & Data Strategy and the Fundraising Operations Manager this role ensures the stability governance and optimisation of Dynamics 365 and related fundraising systems while delivering meaningful analysis and reporting to inform decisionmaking across the Mass Fundraising team. Acting as a key bridge between data systems and fundraising delivery the CRM Analyst enables dataled supporter engagement campaign effectiveness and revenue growth.

This is a fulltime permanent role based at our corporate office in South Brisbane.

Who are you

• A datadriven professional who enjoys solving complex problems and improving systems
• Purposeled with a genuine interest in using data to support meaningful fundraising outcomes
• Confident working with CRM platforms and translating data insights for nontechnical stakeholders
• Comfortable challenging systems and processes to drive continuous improvement
• Organised and detailfocused with a strong commitment to data quality and governance
• A collaborative team player who contributes positively to a supportive and inclusive culture

Key Criteria

To be successful in this role you will possess the following:

• Tertiary or vocational qualification in IT Data Analytics or a related discipline or an equivalent combination of relevant experience and/or education
• Microsoft certifications preferred including relevant Power Platform Dynamics Azure and Power BI (other IT industry certifications considered)
• 3 years handson experience supporting and administering CRM systems ideally Microsoft Dynamics 365
• Strong data analysis capability including writing and optimising SQL queries for reporting and insights
• Demonstrated experience designing and delivering reports and dashboards using Power BI including data modelling
• Experience working with cloud data platforms such as Snowflake Microsoft Fabric Azure Synapse or similar
• Proven experience supporting system improvements integrations and continuous optimisation initiatives
• Experience administering or developing solutions within the Microsoft Power Platform (Power Apps)
• Strong communication skills with the ability to translate data insights into clear and actionable information for nontechnical stakeholders
• Experience working with vendors and external technology partners
• A collaborative approach with the ability to work effectively across fundraising operations and IT stakeholders
• Experience in a notforprofit or fundraising environment (desirable)

What is our difference

When you join the team youre not just doing another job. You are playing your part bringing about real change creating the difference every kid deserves. Our team is passionate inclusive fun and caring.

You will also be able to access a range of benefits and programs to help you be the best version of you including:

• A market-competitive salary package
• 3 bonus days of annual leave
• NFP salary packaging benefits
• Work/life balancethrough flexibleand hybridworking
• Learning and development opportunities
• Free confidential counselling and wellbeing support for you and your family
• Corporate health care plan
• Modern open plan office overlooking South Bank

How to apply

Select complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Childrens Hospital Foundation please go to our website close COB Tuesday 5 May 2026 however they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application please get in touch with us at .
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people living with a disability the LGBTQI community people with neurological differences mature age workers as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Childrens Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Childrens Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the working with children check. All Foundation employees must be eligible for a Blue Suitability Card issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.

Required Experience:

Senior IC