FLEX Manager, Revenue Management Product Support

This is a temporary position.

This role plays a critical part in ensuring success stability and evolution of Revenue Management systems across the organization. The position provides hands-on day-to-day support in close partnership with Global Technology driving key activities such as requirements documentation testing user acceptance training and High-Performance Pricing rate updates. The role actively identifies manages and resolves complex system issues serving as a trusted second-level support resource through ServiceNow and a strong cross-functional partner to Product Change Management and regional teams. With a focus on continuous improvement this role develops meaningful metrics produces accurate and timely analyses maintains high-quality documentation and implements sustainable processes that support Revenue Management strategy. Known for clear communication and collaborative problem-solving the role represents the team in cross-functional discussions supports effective change management and ensures operational integrity through strong data stewardship and end-to-end project coordination.

CANDIDATE PROFILE

Education and Experience

Required

4-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major and 2 years relevant professional experience OR High school diploma or GED plus 4 years relevant professional experience.

Preferred

Proficient understanding of Marriotts Revenue Strategy Solutions (High Performance Pricing One Yield Total Yield etc.)

Experience with Marriott Internationals Transient and Group strategies.

Knowledge of ServiceNow (Marriott Service Portal) and JIRA/Confluence

CORE WORK ACTIVITIES

Provide day-to-day Revenue Management systems support in partnership with Global Technology.

Document business requirements; develop test plans; conduct UAT; and support user training for system changes.

Execute High Performance Pricing Master Level rate offer updates (ad hoc monthly quarterly and annual).

Identify manage and resolve system incidents in collaboration with Product Technology Change Management and regional teams.

Provide second-level issue resolution via ServiceNow for field discipline and continent teams.

Support change management communications for system updates and planned/unplanned outages.

Develop and track metrics to assess system reporting and process health.

Create and maintain functional operational and project documentation.

Coordinate and implement assigned work and projects end to end.

Analyze data and business impacts to identify issues and recommend effective solutions.

Produce accurate timely reports analyses presentations and updates.

Manage and triage incoming questions routing to appropriate resources as needed.

Establish and maintain sustainable processes that support Revenue Management strategy execution.

Maintain accurate complete data to support reporting and operational integrity.

Represent the team in issue resolution and cross-functional discussions.

Maintain and manage inventory and service operations as applicable.

Communicate results risks priorities and challenges clearly to stakeholders.

Collaborate closely with internal partners to support business initiatives and priorities.

Participate in relevant meetings and support a flexible schedule including occasional nights and weekends.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.