Virtual Care Coordinator NYC, NY 26-04277

Job Title: Virtual Care Coordinator
Location: New York NY 10017(Onsite Role)
Duration: 3 Months (Contract Possible Extension)
Shift:

• 7:00 AM - 3:00 PM
• 11:00 PM - 7:00 AM

Note: This is an Onsite Position.

Job Summary:

The Virtual Care Coordinator plays a vital role in supporting virtual patient care activities and enhancing patient-focused care across the healthcare system. This role will be instrumental in telehealth remote patient monitoring and virtual hospital programs ensuring high-quality safe and efficient care while adhering to clinical and operational standards.

Key Responsibilities:

• Perform quality assurance peer reviews and program evaluations; recommend improvements to workflows and quality metrics
• Lead case reviews and collaborate on implementing solutions and monitoring outcomes
• Triage and assign cases for virtual monitoring and observation
• Develop and implement telehealth policies and workflows
• Maintain operational databases for tracking performance metrics response times and quality outcomes
• Train new staff on telehealth platforms workflows and documentation requirements
• Serve as a liaison between physicians clinical staff and technology vendors
• Monitor telehealth consults and follow-up visits using Epic
• Ensure timely and smooth operation of telehealth sessions
• Provide technical support to clinical staff and physicians ensuring patient safety and workflow efficiency
• Escalate patient safety concerns and equipment issues when necessary
• Submit utilization and assignment reports each shift
• Maintain accurate documentation of patient behaviors interventions and safety events
• Participate in meetings and team briefs for continuous improvement

Clinical and Patient Safety Duties:

• Provide continuous remote observation and surveillance of patients
• Monitor vital signs Foley catheter days and central line days to identify early warning signs
• Escalate any changes in patient condition or behavior to the RN or physician promptly
• Ensure patient privacy and HIPAA compliance at all times
• Assist with interpretation services as needed

Required Skills and Competencies:

• Strong interpersonal and communication skills
• Ability to navigate multiple technology platforms simultaneously
• Strong problem-solving prioritization and decision-making skills
• Excellent written and verbal communication in English
• High attention to patient safety quality and compliance
• Ability to function effectively in high-acuity environments

Experience Requirements:

• Minimum 3 years of direct patient care experience
• Telehealth or remote patient monitoring experience
• Experience with policy development and quality assurance programs
• Familiarity with EMR/Epic systems
• Experience in identifying patient safety risks and changes in clinical status
• Collaboration with interdisciplinary teams in virtual care settings
• Understanding of regulatory legislative and organizational policies affecting telehealth

Education:

• Associate or Bachelors degree in a health-related field (Preferred)

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