SOC Manager

A fast-growing international technology team is expanding its engineering capability in Vietnam and is looking to hire a SOC Manager who will play a critical leadership role in driving 24/7 Security Operations Centre (SOC) excellence. This is an opportunity to step into a high-visibility position leading frontline cyber defense while shaping service delivery for enterprise clients.

In this role you will take ownership of SOC operationsleading a team of Tier 1 & Tier 2 analysts managing critical incidents and ensuring service delivery aligns with top-tier industry standards. Beyond operations youll act as a trusted advisor to clients driving continuous improvement and elevating cybersecurity capabilities.

Responsibilities:

SOC Leadership & Operations

• Lead mentor and scale a team of SOC analysts driving performance and capability development
• Take charge of daily SOC operations incident workflows and shift management
• Own high-severity incident handling providing expert-level investigation and resolution
• Ensure strict adherence to SOC playbooks SOPs and compliance frameworks

Service Delivery & Continuous Improvement

• Oversee delivery of cybersecurity services in line with SLAs and KPIs
• Drive continuous enhancements across SOC processes detection capabilities and tools
• Partner with internal teams to support seamless client onboarding and operations

Client Engagement & Escalation

• Act as the senior escalation point for key clients ensuring timely resolution of critical issues
• Build strong client relationships aligning cybersecurity services with business priorities
• Proactively identify risks and recommend value-added security improvements

Reporting & Strategic Influence

• Deliver insightful reporting on SOC performance risk posture and incident trends
• Translate data and metrics into actionable improvements
• Contribute to the evolution of SOC capabilities frameworks and service offerings

Requirements:

• 8 years of experience in SOC operations and cybersecurity service delivery
• Professional certifications such as CISSP CISA or CISM (at least one required)
• Bachelors degree in Cyber Security Information Security or a related field (Masters preferred)
  
• Fluent in English
• Proven track record of leading SOC or security operations teams in complex environments
• Strong hands-on expertise in SIEM threat intelligence IDS/IPS firewalls and malware analysis
• Solid grounding in frameworks such as MITRE ATT&CK and NIST
• Strong analytical mindset with the ability to make critical decisions under pressure
• Comfortable operating in a 24/7 SOC environment