After Sales Technical Support Coordinator

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience we highly prioritize passion dedication loyalty and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability Integrity Goal-Oriented mindset Happiness and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career forging genuine connections and becoming part of a team committed to your success join us!

Job Overview

Our Australian client a provider of commercial HVAC and refrigeration solutions is seeking an AfterSales Technical Support Coordinator. This role is responsible for delivering technical aftersales support for industrial watercooled chillers and refrigeration systems handling technical inquiries coordinating spare parts and managing documentation in close collaboration with a Senior Service Engineer.

Key Responsibilities:

• Technical Support Coordination: Respond to after-sales technical inquiries primarily via email and assist in resolving HVAC and refrigeration-related concerns
• Spare Parts Processing: Handle spare parts quotation requests by reviewing technical requirements part numbers and system specifications
• Documentation & Process Support: Assist in developing and documenting troubleshooting guides workflows and service processes to support scalable operations
• Technical Learning & Review: Independently review product manuals training modules and technical materials to build system knowledge
• Service Support Assistance: Support warranty and postwarranty service coordination as needed

Qualifications:

• Education: Bachelors Degree in Mechanical Engineering or an equivalent technical degree.
• Experience: junior to mid-level professionals with relevant exposure to HVAC refrigeration chilled water or mechanical systems.
• Technical Skills: Foundational knowledge of HVAC and refrigeration systems including chilled water applications and the ability to review technical documentation and support troubleshooting activities.
• Soft Skills: Highly adaptable coachable logically minded and receptive to feedback with strong attention to detail and the ability to work independently in a structured remote role.
• Language: Proficient in written English with clear functional spoken communication skills.

What We Offer

Here at Acxelsus our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary and allowances
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

Ready to experience the #AcxelsusAdvantage Join our team today!