Support Engineer, Amazon Leo

Leo is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individualhouseholds to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

We are seeking a Support Engineer to join the Amazon Leo Productivity Services this role you will provide operational support administration and continuous improvement of enterprise productivity platforms including Atlassian (Jira Confluence Jira Service Management) Jama Requirements Management TestRail Test Management and SmartsheetGov deployed across a mix of on-premise AWS cloud-hosted and SaaS environments. You will contribute to platform reliability and user satisfaction while partnering with development and business teams to deliver high-quality solutions within established frameworks.

Key job responsibilities
Key Responsibilities
Support the operational administration and reliability of enterprise productivity platforms across on-premise AWS cloud-hosted and SaaS environments
Troubleshoot and resolve difficult technical issues across productivity engineering applications Coordinate with vendors on platform issues upgrades and support cases under guidance of senior engineers or managers
Contribute to the design and implementation of automation integrations and process improvements to enhance platform performance and user experience
Contribute to established SLA/SLO monitoring processes tracking performance against defined targets across supported platforms
Manage platform configurations plugin/add-on lifecycle tasks and access controls within defined procedures
Partner with IT Application Development Engineers and System Development Engineers to support alignment between support activities and development roadmaps
Engage with functional analysts and technical teams to understand platform requirements and contribute to operational improvements Participate in team-level knowledge sharing and assist with the adoption of best practices within the platform teams
Assist in onboarding and mentoring junior engineers sharing technical knowledge and contributing to team capability development Participate in post-incident reviews and contribute to corrective action plans
Develop and maintain runbooks knowledge base articles and operational documentation Participate in on-call rotations and support incident response efforts
Contribute to capacity planning change management and release processes
Support daily automated reconciliation and access permission audits

About the team
The Amazon Leo Productivity Services team provides enterprise productivity platforms that enable Amazon Leo and supporting organizations to execute on commercial and government programs. The team manages Atlassian (Jira Confluence JSM) Jama Requirements Management TestRail and SmartsheetGov across on-premise AWS cloud- hosted and SaaS deployment models supporting IT Application Development and System Development workflows across both commercial and government environments.

Our Mission
To provide and maintain mission-critical business systems that enable Leo teams to execute their missions on robust secure platforms delivering streamlined services through standardized automated operations that support Leos goal of providing high-speed low- latency broadband to unserved and underserved communities worldwide.

Our Vision
Amazon Leo Productivity Services serves as trusted custodians of Leos mission-critical data and enterprise systems. We safeguard sensitive information across multi-region productivity platforms while delivering high availability reliability and performance. As stewards of secure data we implement a comprehensive security framework built on Least Privilege Access principles ensuring granular control through user attributes data classification export controls and verified business need. Our data custodianship enables seamless manufacturing operations business processes and partner engagements while maintaining the highest standards of confidentiality integrity and compliance. Through our streamlined service catalog we eliminate redundant systems and ensure efficiency via standardized automated operations. This secure foundation empowers Leo teams to execute their missions confidently on robust protected platforms scaling efficiently to deliver high-speed low-latency broadband to unserved and underserved communities worldwide.

- Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent
- 2 years of experience in application support systems engineering or technical operations
- Hands-on experience administering enterprise productivity or collaboration platforms (e.g. Atlassian Jira Confluence Jira Service Management) including scripting and automation (Python Groovy Bash or similar)
- Experience with requirements management or enterprise software platforms (e.g. Jama Connect DOORS Polarion)
- Familiarity with data handling requirements in regulated environments (e.g. export-controlled data)

- Experience with automation and integration tools for enterprise platforms (e.g. ScriptRunner for Atlassian) including scripting in Python Groovy or Bash
- Experience supporting controlled data environments (EAR ITAR CUI) on cloud platforms (AWS preferred including GovCloud)
- Familiarity with vendor coordination and contributing to platform upgrade planning
- Experience participating in on-call rotations or incident response workflows
- Exposure to access control audits reconciliation processes and operational documentation practices

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 95600.00 - 160000.00 USD annually