Information Technology Specialist

Job Description

Serve as IT support specialist for the College of Liberal Arts and Human Sciences (CLAHS). Install configure update and maintain macOS and Windows computers. Collaborate with the team of CLAHS IT support specialists to answer service calls in 4Help. Provide polite and professional customer service to users. Support software installation and peripherals including scanners and printers. Respond to user needs via phone calls tickets and emails. The IT support specialist reports to the CLAHS Associate Director Information Technology Operations.

Required Qualifications

A bachelors degree in Business Information Technology Computer Science or a related field or equivalent work experience.
Experience with Windows and Mac operating systems
Experience installing operating and troubleshooting computer hardware and software
Knowledge of endpoint management frameworks including HCL BigFix Jamf or Microsoft Intune etc.
Demonstrated ability to interface with end users over the telephone via email or in person to communicate problem status and resolutions in an effective way
Good interpersonal customer support verbal and technical writing skills tailored to a level appropriate for the intended audience.

Preferred Qualifications

Experience with ticketing systems such as ServiceNow
Experience working with computers in an Active Directory/Group Policy environment
Experience in an IT support or help desk environment or related role
Experience with backup systems like CrashPlan/Code42 Google Drive Time Machine etc.

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience min. $20/hr

Hours per week

Generally 20-30 but flexible up to 40

Review Date

4/27/26

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

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