IT Systems Engineer-End-User Support (INDIA)

Role Overview

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing automating and improving systems that enable a secure high-performance environment for our company. You will also provide light after-hours support for US users (during India business hours) as needed.

Key Responsibilities

• Configure and deploy desktops and laptops (Windows and macOS)
• Provide first- and second-line support for hardware software and access issues
• Configure manage support and troubleshoot Windows 11 and macOS environments.
• Manage user accounts identity and access controls across systems
• Lead endpoint lifecycle management including automated provisioning configuration compliance and patching using modern device management platforms.
• Troubleshoot login MFA VPN email and access-related issues
• Design and optimize onboarding/offboarding workflows with a strong emphasis on automation security and auditability
• Oversee peripheral (including Cameras infrastructure printers access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
• Provide functional support and troubleshooting for Linux systems
• Build and maintain automation frameworks using PowerShell Bash or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure

• Lead network troubleshooting across DNS DHCP VPN and connectivity layers with the ability to diagnose issues end-to-end across client network and infrastructure.
• Oversee and improve office network infrastructure including Wi-Fi and LAN performance and reliability.
• Assist with firewall access and connectivity issues
• Escalate complex issues as needed

Operational Responsibilities

• Own delivery of reliable IT operations for the India office with accountability for uptime user experience and service quality
• Proactively monitor and improve identity and authentication systems ensuring high reliability and rapid resolution of access-related issues
• Manage and update tickets in the IT service management system
• Maintain assets inventory tracking and documentation.
• Ensure systems meet patching and security standards
• Manage local IT vendor relationships including hardware procurement warranty replacements (e.g. Apple Dell Lenovo) and managing local ISPs.
• Act as the primary liaison for third-party contractors (e.g. cabling technicians printer maintenance AV specialists) ensuring work meets corporate standards.
• Collaborate with global IT teams on support and projects
• Conduct IT orientations for new hires ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

• 25 years of experience in IT support or systems roles
• Hands-on experience with:
• Windows 11 and macOS (configuration management troubleshooting)
• User identity and access management concepts
• Device management and endpoint deployment tools
• Networking hardware and software
• Experience with remote support tools
• Working knowledge of scripting (e.g. PowerShell Bash Python)
• Basic understanding of Linux systems
• Knowledge of networking fundamentals (TCP/IP DNS DHCP Wi-Fi VPN)
• Experience with hardware and end-user support.
• Familiarity with enterprise firewalls switches and wireless environments
• Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.

Preferred

• Experience in a multi-office or global environment
• Familiarity with MFA SSO and access control best practices
• Experience with IT service management tools (e.g. ticketing systems)
• Relevant certifications (Microsoft Apple CompTIA Cisco etc.)

• Competitive compensation with a bonus tied to performance
• Work in a collaborative friendly environment participate in the decision-making process for IT deployments and have the opportunity to lead new ideas.
• Comprehensive benefits including healthcare and reimbursement for relevant online courses to upskill in the market
• Weekly company-provided meals

Trexquant is an Equal Opportunity Employer

Required Experience:

IC