Pharmacy Support Representative

• Work in designated queues to complete business-related tasks.
• Handle callback cases to coordinate with the pharmacy to process pending approved medications.
• Identify and prioritize cases that need immediate action and/or escalation.
• Assist pharmacies with updating payers billing information.
• Document and update records in Microsoft Dynamics 365.
• Consistently meet required metrics while maintaining quality standards.
• Adhere to all company policies and procedures and local state and federal laws and regulations.
• Other duties as assigned.

• College graduate of any 4-year course an allied health course is an advantage.
• Minimum 2 years of customer service experience in any field required.
• Experience in US Healthcare and Workers Compensation is an advantage.
• Prior knowledge of US pharmacy procedures medical terminology and the use of common medications is preferred.
• Knowledge of HIPAA principles and standards is an advantage.
• Proficiency in Microsoft suite of products specifically Word Excel and Outlook preferred.
• Exposure to Microsoft Dynamics 365 is an advantage.
• Must have excellent organizational communication and customer service skills.
• Keen attention to detail.
• Excellent follow-through abilities and ability to coordinate several items simultaneously.
• Exercise considerable discretion maintain confidentiality and practice independent judgment.
• Work as a team player in conjunction with all areas of the organization.
• Practice professional phone etiquette.
• Demonstrates initiative to proactively solve issues with minimal supervision.
• Typing speed of > 45 words per minute preferred.
• Willing to work any assigned shift during a work week in Makati City

All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer believes in each persons potential and well help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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We value your privacy. By submitting your information through this form you are applying for a position at Genfinity Philippines Inc. and voluntarily providing personal information including your name contact details and resume.

This information will be collected and processed solely for recruitment purposes including evaluating your qualifications assessing your skills verifying your background and contacting you about your application. As part of the recruitment process identity verification may be conducted at a later stage i.e. post-offer stage which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

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By submitting this form I acknowledge that I have read and understood the above Privacy Notice and hereby give my free informed and voluntary consent to the collection and processing of my personal information by Genfinity Philippines Inc. for recruitment purposes.