Deskside Technician II
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Who we are Stefanini is a full-service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia. What will you do Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices printers scanners wireless VPN etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs spare parts and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the clients ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup restoration and migration of user data Smart Hands support with networking server and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned |
What do you need to succeed
Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
Able to always uphold a positive attitude even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk bend stand for long hours and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience ideally in a corporate environment
Proven ability to handle challenging rapid-response user support
Proven ability to balance prioritize and organize multiple tasks
Valid US drivers license
Desired Characteristics
A Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
What youll get
Work with brilliant minds often within a global capacity.
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more.
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training as well.
Why were different
Brazilian and privately owned company.
Agility flexibility and innovation are in our DNA.
Flat organizational structure which enables faster communication and decision making.
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
