Danish Client Service Officer Monday to Friday

Tasks

• Handle customer enquiries related to services products and account activity in a professional and timely manner
• Communicate with clients across multiple channels including phone email chat and messaging platforms
• Guide customers through onboarding procedures ensuring all required documentation is collected and verified accurately
• Identify opportunities to introduce or recommend additional services aligned with customer needs
• Monitor and follow up on customer accounts working closely with internal teams responsible for payments and collections
• Ensure all customer interactions and processes comply with internal standards and regulatory guidelines
• Maintain a consistent and high-quality customer experience throughout all stages of the customer journey
• Liaise with different departments to resolve issues and improve overall service delivery
• Contribute to internal reporting and documentation updates
• Support process improvements and efficiency initiatives
• Assist with onboarding and knowledge-sharing for new team members when required
• Provide feedback on systems tools and workflows to enhance performance

Requirements

• Fluent in Danish and English both written and spoken
• Background in a customer-facing role ideally involving elements of sales account handling or collections
• Experience with onboarding processes and document verification is beneficial
• Strong interpersonal and communication skills with a results-oriented mindset
• Able to manage tasks independently while contributing effectively within a team
• Comfortable working in a performance-driven environment
• Proficient in Microsoft Office applications particularly Excel

Benefits

• Health Insurance
• Paid Voluntary Overtime
• Monday to Friday - no weekends
• 10% annual performance bonus
• Salary increase after successful probation
• Relocation package of up to 1000 Eur