ATM Field Engineer

Recruitment Matters Africa Pvt Ltd

Job Location:

Harare - Zimbabwe

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client is seeking a skilled and technically proficient ATM Field Engineer to join their Cash Management Solutions Division.

Salary and Benefits:

Negotiable

Key Responsibilities:

Install configure and commission ATMs and Cash Deposit Machines at client sites in accordance with project specifications and agreed timelines.
Deploy test and maintain ATM software and digital banking applications ensuring all systems are fully operational upon handover.
Conduct scheduled preventive maintenance on all deployed ATMs and CDMs to minimise downtime and ensure optimal performance.
Diagnose and resolve hardware and software faults on ATMs and related cash management equipment in a timely and efficient manner.
Maintain accurate service records maintenance logs and fault reports for all machines under management.
Liaise with the Project Manager clients and third-party vendors to coordinate installations upgrades and fault resolution.
Ensure full compliance with security protocols cash handling procedures and OEM standards during all servicing activities.
Support the after-sales team by providing on-site technical assistance and client staff training where required.
Monitor and report recurring technical issues and escalate appropriately to drive continuous service improvement.

Key Skills:

Demonstrable knowledge of ATM hardware platforms (e.g. NCR Diebold Nixdorf Nautilus Hyosung) and associated software.
Proficiency in ATM software deployment configuration and fault troubleshooting.
Strong understanding of cash management systems EFT infrastructure and network connectivity.
Background in both hardware maintenance and software support is a significant advantage.
Ability to work independently in the field manage multiple concurrent site assignments and meet strict service level agreements (SLAs).
Strong problem-solving skills with a methodical and detail-oriented approach to technical fault diagnosis.

Key Qualifications:

Degree or Diploma in Electrical Engineering Electronics Computer Science Information
Technology or a related technical discipline.
Minimum 2 years of hands-on experience in ATM installation maintenance or field engineering within a banking or fintech environment.
Valid clean Class 4 drivers licence - travel to client sites across Zimbabwe is required.
Fluent in English in both oral and written communication.

Our client is seeking a skilled and technically proficient ATM Field Engineer to join their Cash Management Solutions Division. Salary and Benefits: Negotiable Key Responsibilities: Install configure and commission ATMs and Cash Deposit Machines at client sites in accordance with project specif...

Our client is seeking a skilled and technically proficient ATM Field Engineer to join their Cash Management Solutions Division.

Salary and Benefits:

Negotiable

Key Responsibilities:

Install configure and commission ATMs and Cash Deposit Machines at client sites in accordance with project specifications and agreed timelines.
Deploy test and maintain ATM software and digital banking applications ensuring all systems are fully operational upon handover.
Conduct scheduled preventive maintenance on all deployed ATMs and CDMs to minimise downtime and ensure optimal performance.
Diagnose and resolve hardware and software faults on ATMs and related cash management equipment in a timely and efficient manner.
Maintain accurate service records maintenance logs and fault reports for all machines under management.
Liaise with the Project Manager clients and third-party vendors to coordinate installations upgrades and fault resolution.
Ensure full compliance with security protocols cash handling procedures and OEM standards during all servicing activities.
Support the after-sales team by providing on-site technical assistance and client staff training where required.
Monitor and report recurring technical issues and escalate appropriately to drive continuous service improvement.

Key Skills:

Demonstrable knowledge of ATM hardware platforms (e.g. NCR Diebold Nixdorf Nautilus Hyosung) and associated software.
Proficiency in ATM software deployment configuration and fault troubleshooting.
Strong understanding of cash management systems EFT infrastructure and network connectivity.
Background in both hardware maintenance and software support is a significant advantage.
Ability to work independently in the field manage multiple concurrent site assignments and meet strict service level agreements (SLAs).
Strong problem-solving skills with a methodical and detail-oriented approach to technical fault diagnosis.

Key Qualifications:

Degree or Diploma in Electrical Engineering Electronics Computer Science Information
Technology or a related technical discipline.
Minimum 2 years of hands-on experience in ATM installation maintenance or field engineering within a banking or fintech environment.
Valid clean Class 4 drivers licence - travel to client sites across Zimbabwe is required.
Fluent in English in both oral and written communication.