Major Incident Manager

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Major Incident Manager
Location: Seattle WA (Onsite)
Job type: Contract

JD:

Key Responsibilities

Major Incident Management

Act as the lead for major incidents ensuring timely escalation and resolution.
Facilitate and manage war room sessions involving all required responder groups.
Drive incident resolution by coordinating technical teams and tracking action items.
Ensure incidents are managed in compliance with service level agreements (SLAs).
Manage internal and external incident communications including status updates and impact reporting.

Technical Resolver Groups

Collaborate with technical resolver groups to:
Diagnose incidents
Identify root causes
Provide solutions or temporary workarounds
Service Desk Coordination
Ensure the Service Desk performs:
Accurate initial incident logging
Timely customer updates throughout the incident lifecycle

Problem Management

Partner with the Problem Manager to:
Lead Root Cause Analysis (RCA) following major incidents
Document findings and corrective actions
Support continuous service improvement initiatives

Business Stakeholder Engagement
Work with business stakeholders to:
Validate business impact
Confirm service restoration
Communicate resolution outcomes and next steps

Role: Major Incident Manager Location: Seattle WA (Onsite) Job type: Contract JD: Key Responsibilities Major Incident Management Act as the lead for major incidents ensuring timely escalation and resolution. Facilitate and manage war room sessions involving all required responder groups. Drive inc...