Supply chain Order management

Pune - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title - Customer Order Management

Job Location- Balewadi Pune

Minimum 2 years of experience in Supply Chain or Order Management

Job Timing - Willingness to work in the US shift (5 PM 2 AM IST).

Ability to work from office 3 days a week

Key Responsibilities:

Manage assigned customer accounts throughout the complete order life cycle including new customer set ups order entry/modification escalations and logistics-related activities.
Act as the single point of contact for customers distribution centers manufacturing plants and cross functional teams to process and fulfil orders.
Ensure timely and accurate communication to customers at all stages of the order cycle.
Provide responses in alignment with established Service Level Agreements.
Escalate complex issues to the next level of support with proper documentation.
Maintain accurate records of all interactions in the relevant systems.
Ensure customer compliance with export policies and prepare required export/shipping documentation as per applicable regulations.
Adhere to Customer Order Management policies procedures and performance metrics.
Support departmental initiatives aimed at improving process efficiency and customer experience.

Competencies:

Collaborates: Works effectively with cross functional partners to achieve shared objectives.
Communicates effectively: Tailors communication for different stakeholders with clarity and impact.
Customer focus: Builds strong customer relationships and delivers customer centric solutions.
Drives results: Achieves outcomes consistently even in challenging situations.
Self development: Actively seeks opportunities to learn and grow.
Customer Support: Understands the importance of proactive customer interactions across the order life cycle.
Order Life Cycle: Demonstrates end to end understanding of the OLC process and its impact on customer satisfaction.
Order Life Cycle Systems Knowledge: Navigates system screens and processes customer orders modifications and queries accurately.
Order Processing: Manages order processing from receipt to exception resolution.
Values differences: Appreciates varying perspectives and utilizes diversity as a strength.

Experience & Skills:

Minimum 2 years of experience in Supply Chain or Order Management.
Strong customer support mindset with team oriented approach.
Excellent time management skills.
High accuracy with data entry; fast and precise typing skills.
Proficiency in Microsoft Office applications SQL & Power BI.
Ability to work with data entry order processing and analytical systems.

Educational & Other Requirements:

Bachelors degree or equivalent.
Willingness to work in the US shift (5 PM 2 AM IST).
Ability to work from office 3 days a week.

Job Title - Customer Order Management Job Location- Balewadi Pune Minimum 2 years of experience in Supply Chain or Order Management Job Timing - Willingness to work in the US shift (5 PM 2 AM IST). Ability to work from office 3 days a week Key Responsibilities: Manage assigne...