Client Success Manager

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Get To Know Us:

SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000 clients across 50 countries include asset managers wealth managers family offices alternative investment managers fund administrators brokers banks and insurance. Our solutions streamline their processes for portfolio management trading and order management compliance accounting performance analytics reporting and more.

This is a unique opportunity to blend financial industry knowledge with technology skills in a vibrant international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team to learn and develop skills that willultimately helpyou progress your career and grow a solid network within the fintech industry.

At SS&C you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture founded on the passion of our people dedicated to the success of our clients. As a company we reward innovation andprofessionalism andsupport personal development. We invest in our employees through offering competitive compensation and benefits comprehensive training opportunities and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore we hope to see you bring your unique perspective and talent to SS&C andthrive!

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance

• Work/Life Balance: FlexibleTimeOff

• Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity

• Training: Hands-On Team-Customised including SS&C University

• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

The Client Success Manager is responsible for managing and strengthening relationships across a portfolio of regional or strategic clients. This role focuses on driving client satisfaction retention and growth by ensuring the successful delivery of services and solutions. Operating with a high level of autonomy the role requires strong problem-solving capability sound judgement and the ability to manage multiple priorities. The Client Success Manager works closely with internal teams to address client needs resolve issues and identify opportunities for continuous improvement and value creation.

• Manage and develop strong long-term relationships with a portfolio of regional or strategic clients

• Act as the primary point of contact ensuring a high standard of service delivery and client satisfaction

• Proactively identify client needs risks and opportunities providing recommendations and solutions

• Oversee client onboarding implementation and ongoing engagement to ensure successful outcomes

• Monitor client performance against agreed service levels and address any gaps or issues

• Collaborate with cross-functional teams (e.g. operations technology product) to deliver client solutions

• Lead or support projects of moderate scope ensuring timely and quality delivery

• Provide guidance and support to less experienced team members

• Prepare and deliver client reporting reviews and insights to stakeholders

• Contribute to process improvements and initiatives that enhance client experience and operational efficiency

What You Will Bring:

• Bachelors degree with 2 years of relevant experience or equivalent combination of education and experience

• Experience in Finance Investment Operations Fund Administration or Software Development is advantageous

• Client-focused mindset with a commitment to delivering exceptional service

• Strong communication and interpersonal skills with the ability to influence stakeholders

• Proactive and solutions-oriented with sound judgement and decision-making capability

• Ability to manage competing priorities and work independently

• Collaborative approach working effectively across teams and functions

• Analytical thinking with the ability to assess issues and recommend practical solutions

• Adaptable and resilient in a dynamic fast-paced environment

• Demonstrates initiative accountability and a continuous improvement mindset

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.