IT SpecialistLab Technician II

ROLE/ POSITION IT Lab Support - 20 hours a week with occasional additional hours as needed.

Hardware & Systems Maintenance

• Install configure maintain and decommission lab hardware including desktops laptops servers storage devices wireless devices and peripherals
• Perform routine diagnostics troubleshooting repairs and component replacements
• Image patch and upgrade operating systems and firmware in alignment with company standards

Software Management

• Install configure and maintain lab software tools and applications
• Support testing and validation of software updates patches and new technologies
• Ensure systems comply with corporate security and configuration policies

Networking & Cabling

• Manage structured cabling labeling and patching to ensure a clean organized and functional lab environment
• Troubleshoot network connectivity and performance issues (LAN VLANs IP addressing)

Documentation & Standards

• Create and maintain accurate lab documentation including network diagrams system configurations build guides and procedures
• Document changes issues and resolutions to support knowledge sharing and audit requirements
• Follow and help improve lab standards processes and best practices

Inventory & Asset Management

• Track lab assets including hardware software licenses cables wireless devices and accessories
• Maintain inventory records asset tags and lifecycle status
• Coordinate equipment procurement storage refresh and disposal in accordance with corporate policies

Collaboration & Support

• Work closely with corporate IT teams (infrastructure security networking and application teams) to support lab initiatives
• Assist with testing proof-of-concepts and pre-production validation
• Provide hands-on support for internal stakeholders using the lab environment

• Basic hands-on experience supporting IT hardware including desktops laptops servers storage devices and peripherals
• Working knowledge of operating system installation imaging patching and firmware upgrades (Windows and/or Linux)
• Experience installing and maintaining software tools and applications in a lab or technical environment
• Fundamental understanding of networking concepts including LANs VLANs IP addressing and basic connectivity troubleshooting
• Ability to perform hardware diagnostics troubleshooting and component replacement
• Experience creating or maintaining technical documentation such as system configurations build guides or procedures
• Familiarity with IT asset tracking inventory management and equipment handling
• Strong attention to detail and ability to follow corporate standards security policies and procedures
• Effective communication skills and ability to collaborate with crossfunctional IT teams
• Ability to work part-time (20 hours per week) with flexibility for occasional additional hours as needed

Preferred Qualifications

• Previous experience supporting an IT lab test lab or enterprise technology environment
• Hands-on experience with servers storage systems wireless devices and structured cabling
• Experience troubleshooting enterprise networking issues including VLAN segmentation and performance problems
• Familiarity with corporate IT environments security controls configuration management and compliance requirements
• Experience supporting testing proofofconcepts or preproduction validation efforts
• Exposure to asset lifecycle management including procurement refresh cycles and disposal processes
• Ability to work independently while managing multiple tasks in a fastpaced technical environment
• Enrollment in or completion of coursework in Information Technology Computer Science or a related field (or equivalent practical experience)