IT SpecialistLab Technician II

The IT Lab Support & Proximity (DeskSide) Support Specialist provides handson technical support for both the IT lab environment and onsite end users. This fulltime role serves as a critical onsite IT presence supporting lab operations employee devices and daytoday technical issues requiring inperson assistance.

The position balances structured lab responsibilities with responsive deskside support ensuring systems hardware and users are supported efficiently and professionally.

Key Responsibilities

Lab Hardware & Systems Support

• Install configure maintain and decommission lab hardware including desktops laptops servers storage wireless devices and peripherals
• Perform diagnostics troubleshooting repairs and component replacements
• Image patch and upgrade operating systems and firmware in accordance with company standards
• Maintain a reliable secure and organized lab environment

Software & Operating Systems

• Install configure and maintain lab and enduser software and applications
• Assist with validation and testing of software updates patches drivers and new technologies
• Ensure systems comply with corporate security configuration and compliance requirements

DeskSide (Proximity) Support

• Provide inperson technical support to employees executives and onsite contractors
• Troubleshoot and resolve hardware software OS and connectivity issues at user workspaces
• Support peripherals such as monitors docking stations printers headsets webcams and conference room equipment
• Assist with employee onboarding and offboarding including device setup configuration and equipment recovery
• Resolve tickets escalated from the service desk that require handson support
• Deliver a high level of customer service with clear communication and timely resolution

Networking & Cabling

• Manage structured cabling labeling and patching in lab and office environments
• Troubleshoot wired and wireless network connectivity issues (LAN VLANs IP addressing)
• Support desk moves adds and changes (MACs) including device and network reconfiguration

Documentation & Process

• Create and maintain documentation including build guides configurations lab diagrams and support procedures
• Document incidents changes and resolutions in the ticketing system
• Follow and help improve IT standards processes and best practices

Inventory & Asset Management

• Track lab and enduser IT assets including hardware software licenses and accessories
• Maintain asset records tagging assignment status and lifecycle tracking
• Coordinate procurement refresh cycles storage and secure disposal of equipment

Collaboration

• Work closely with Infrastructure Security Networking Applications and Service Desk teams
• Assist with lab testing proofofconcepts pilots and preproduction validation
• Act as a reliable onsite IT point of contact for daily operations and urgent issues

Minimum Qualifications

• Basic handson experience providing inperson IT support for desktops laptops servers storage devices and peripherals in both lab and enduser environments
• Working knowledge of operating system installation imaging patching and firmware upgrades (Windows required; Linux a plus)
• Experience installing configuring and maintaining software tools and applications for lab systems and end users
• Ability to troubleshoot and resolve hardware software and connectivity issues at the deskside including monitors docking stations printers and other peripherals
• Fundamental understanding of networking concepts including LANs VLANs IP addressing and basic wired/wireless connectivity troubleshooting
• Proven ability to perform hardware diagnostics component replacements and device refreshes
• Experience creating or maintaining technical documentation such as build guides system configurations procedures and ticket notes
• Familiarity with IT asset tracking inventory management device assignment and equipment handling
• Strong attention to detail and ability to follow corporate standards security policies and support procedures
• Effective communication and customer service skills with the ability to work directly with end users and collaborate with crossfunctional IT teams

Preferred Qualifications

• Previous experience supporting an IT lab service desk or enterprise desktop support environment
• Handson experience with servers storage systems wireless devices conferencing equipment and structured cabling
• Experience troubleshooting enterprise networking issues including VLAN segmentation and performancerelated problems
• Familiarity with corporate IT environments security controls configuration management and compliance requirements
• Experience assisting with user onboarding and offboarding including device setup access validation and equipment recovery
• Experience supporting testing proofofconcepts pilots or preproduction validation efforts
• Exposure to full asset lifecycle management including procurement refresh cycles redeployment and secure disposal
• Ability to work independently while managing multiple priorities in an interruptiondriven onsite support environment
• Enrollment in or completion of coursework in Information Technology Computer Science or a related field (or equivalent practical experience)