Technology Support Specialist, Chase Travel Global Service Desk

Step into the role of technology support where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist in Chase Travel you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware software and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery all while upholding a high level of customer satisfaction.

Job responsibilities

• Provide basic first-line support for hardware software and technology issues through calls live chat and service requests adhering to established processes and procedures
• Utilize established problem-solving techniques and diagnostic tools to systematically identify analyze and resolve technical issues ensuring minimal downtime and optimal system functionality
• Apply emerging knowledge of hardware components networking concepts and operational management to support and maintain technology systems
• Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Required qualifications capabilities and skills

• 2 years of relevant experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time including hardware software and network support
• Exposure to support communication and resolution tools such as calls live chat incident/service request management and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues

• Ability to balance tasks while documenting outcomes

Preferred qualifications capabilities and skills

• Familiarity with troubleshooting techniques for hardware software and technology systems
• Capability to document issues procedures and root cause analysis

• Active Directory Administration (creation of users accounts anything related)

• Strong desktop knowledge Windows 11

• Strong Microsoft Office products Skills

• Knowledgeable to Office 365 and Intune products

• Good Verbal and Written communication skills

• Basic knowledge in Citrix VMware

• Experience task management: able to investigate into several reported issues and provide insightful analysis from accessible resources

• Knowledgeable on ITIL process