Tier 1 HelpdeskTechnical Support
Job Location:
Cebu - Philippines
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Responsibilities include:
- Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware software or network problems.
- Logging all calls time spent and activity inside the ticketing system.
- Reset passwords/PINs for users in Active Directory Office 365 3CX and other applications.
- Research and troubleshoot error messages users receive from applications.
- Install or fix Windows driver issues for various devices.
- Installing and configuring printer drives in Windows for users.
- Install and uninstall applications for Windows and Mac users
- Recognizing and escalating more difficult problems to Tier 2 support
Desired experience:
Candidates must have at least 1 year of continuous BPO experience in:
- using configuring and troubleshooting Microsoft Office 365 apps suite
- resolving problems with Microsoft Outlook/Word/Excel and Adobe Acrobat
- using and managing 3CX VOIP systems
- basic user management in Active Directory and Microsoft Office 365
- troubleshooting Windows 10/11 errors and problems
- troubleshooting printing issues
- resolving Windows driver issues
- troubleshooting Mac OS and Mac Applications
Other qualifications:
- Excellent English communication skills
- Good interpersonal and listening skills
- Must possess problem-solving skills and analytical abilities
- Energetic and self-motivated team player
- Ability to interact with clients in a professional manner
- Must be willing to work on-site
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!
