Help Desk Support for a Tech Company in the US (Home Based Part Time)

Virtual Coworker

Job Location:

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Answer customer questions via chat email or call

Respond to support requests in a clear and timely manner

Troubleshoot basic issues using guides or FAQs

Escalate complex problems to the write team

Update and manage support tickets

Maintain a helpful and friendly tone with all customers

Required Skills:

At least 2 years of help desk experience Proven experience with Asterisk systems Strong verbal and written communication skills Solid technical troubleshooting skills Highly organized with strong attention to detail Upbeat and positive attitude Calm and composed under pressure This role is only open to Filipinos permanently residing in the Philippines

Answer customer questions via chat email or call Respond to support requests in a clear and timely manner Troubleshoot basic issues using guides or FAQs Escalate complex problems to the write team Update and manage support tickets Maintain a helpful and friendly tone with all customersRequired Ski...