Hiring || Salesforce Service Cloud Developer Bangalore

Required Skills:

Summary: We are seeking a seasoned Salesforce Service Cloud Developer to play a pivotal role in designing implementing and optimizing customer service solutions on the Salesforce platform. With 1015 years of experience this individual will lead end-to-end Service Cloud implementations ensuring seamless integration of business processes with technical capabilities. The ideal candidate will bring deep expertise in Omni-Channel a strong foundation in Salesforce administration and proven experience working closely with business stakeholders to translate requirements into scalable high-performance solutions. This role is critical to enhancing customer service efficiency driving digital transformation and delivering exceptional user experiences across the organization. Responsibilities: Lead end-to-end implementation of Service Cloud solutions from requirements gathering to deployment and post-launch support Design and develop custom workflows process builders flows and Apex code to meet complex business needs Configure and optimize Omni-Channel to enable intelligent routing of service cases across multiple channels Collaborate with Business Analysts and stakeholders to gather analyze and translate business requirements into technical specifications Ensure system integrity through rigorous testing documentation and adherence to Salesforce best practices Provide technical guidance and mentorship to junior developers and administrators Maintain and enhance existing Service Cloud configurations to support evolving business demands Requirements 10-15 years of professional experience in Salesforce development and administration Minimum 3-4 years of hands-on experience in full lifecycle Service Cloud implementations Proven expertise in Omni-Channel configuration and integration Valid Salesforce Administrator certification and Service Cloud Consultant certification (or equivalent) Strong analytical and problem-solving skills with a BA-level understanding of business processes Experience working in hybrid or remote team environments Familiarity with Agile/Scrum methodologies and continuous integration practices Location - Bangalore (Hybrid work model with on-site presence required for key project milestones and team collaboration)

Required Education:

Graduate