Multi Property Systems Manager

The role is property-based and requires on-site presence each working day.

Key Responsibilities

• Support hotel management with technology implementation maintenance and ongoing support across multiple properties.
• Ensure all hotel-based technology is installed and maintained in line with Marriott International standards and Information Security policies.
• Act as the primary IT liaison for hotels vendors and the Marriott Service Desk.
• Provide escalation support for complex or out-of-SLA issues involving third-party vendors.
• Manage Active Directory environments and oversee deployment and maintenance of physical and virtual servers.
• Deliver end-user support to hotel associates in line with defined support processes.
• Install and configure new devices using Marriott deployment and imaging tools; manage moves adds and changes for PCs and peripherals.
• Apply operating system and security patches as directed by corporate and divisional technical leads.
• Assist with disaster recovery planning and execution at property level.
• Maintain accurate inventories of hardware applications and IT assets supporting the technology asset lifecycle.
• Reinforce communication to hotel leadership relating to IT projects policies risks and plans providing status reporting as required.
  
  

Candidate Profile
Experience

• IT management experience ideally gained within the hospitality industry.
• Demonstrated experience supporting hotel operations and working alongside operational leadership teams.
• Strong problemsolving capability with experience managing complex multi-system environments.
• Hands-on experience with:
• Network hardware and protocols
• Desktop and peripheral support
• Operating systems and server environments
• Hospitality systems such as Opera (PMS) MARSHA Sales & Catering Simphony and Infrasys (or equivalents).

Skills & Competencies

• Strong technical troubleshooting and resolution skills across PCs operating systems servers and peripherals.
• In-depth working knowledge of ServiceNow and IT operating standards.
• Experience with virtualisation technologies (e.g. VMware).
• Excellent written and verbal communication skills with the ability to explain technical concepts to nontechnical stakeholders.
• Analytical and datadriven decision-making approach.
• Relationship builder who collaborates effectively across teams and vendors.
• Hands-on proactive mindset with a strong focus on service delivery and issue resolution

Why Join Marriott International
At Marriott International youll be part of a global organisation that values innovation collaboration and personal growth. Youll work at the intersection of technology and hospitality helping enable exceptional guest experiences while building your career within one of the worlds most recognised brands.

Bring your technology expertise to the world stage. Apply today and make your mark with Marriott International.

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At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.