Network Operations Manager | LANWAN, TOC, Cisco, Fortigate, Incident Management, Support Automation

Job Summary
Synechron is seeking an experienced NOC Manager to lead and oversee enterprise-wide network operations incident resolution and support automation initiatives. This pivotal role involves managing a team responsible for maintaining network stability security and performance across LAN/WAN environments including TOC operations. The incumbent will ensure high service availability efficient support processes and continuous improvement through technological innovation stakeholder engagement and operational excellence.

Software Requirements

• Required:

  • Network monitoring and management tools such as Nagios Splunk or similar enterprise solution platforms

  • Experience with Cisco network devices including switches routers firewalls and their management tools such as Cisco Umbrella FortiManager and FortiAnalyzer

  • Ticketing and incident management systems such as ServiceNow and Jira

  • Network automation and scripting tools (PowerShell Python) for automation and support tasks

  • Knowledge of network protocol troubleshooting (BGP OSPF HSRP VTP STP) and firewall management (Fortigate)

• Preferred:

  • Experience with cloud networking (AWS Azure) and SD-WAN solutions

  • Familiarity with Infrastructure as Code (Terraform Ansible) for network provisioning

  • Knowledge of security compliance standards related to network infrastructure

Overall Responsibilities

• Lead the network operations team to ensure continuous high-availability LAN/WAN networks and TOC operations

• Oversee daily network monitoring incident management and troubleshooting to minimize downtime and service disruptions

• Manage network configuration upgrades and deployment activities across enterprise environments

• Develop and enforce operational standards best practices and documentation for network processes and support activities

• Coordinate rapid response and resolution of network outages including cross-team troubleshooting and escalation procedures

• Optimize network performance through capacity planning infrastructure upgrades and automation initiatives

• Support support automation efforts to streamline incident management and reduce manual interventions

• Collaborate with security teams to implement monitor and improve network security controls and policies

• Conduct regular reporting metrics tracking and review meetings to communicate health and risks to stakeholders

Technical Skills (By Category)

• Network Protocols:
  Required: BGP OSPF HSRP VTP STP and firewall management (Fortigate Cisco)
  Preferred: SD-WAN VPN MPLS QoS and other enterprise network protocols

• Network Devices & Topologies:
  Cisco switches routers Fortigate firewalls Cisco Umbrella VPNs load balancers and SD-WAN equipment

• Network Monitoring & Management:
  Nagios Splunk Cisco Prime FortiManager FortiAnalyzer or similar tools

• Automation & Scripting:
  PowerShell Python Ansible or Terraform for network automation and support scripting

• Cloud & Infrastructure:
  Basic understanding of cloud networking platforms such as AWS or Azure supporting hybrid and virtualized environments

Experience Requirements

• 8 years of experience managing network operation centers incident management or enterprise network support

• Proven experience supporting LAN/WAN environments Cisco network infrastructure and enterprise firewalls

• Demonstrated success in network troubleshooting incident management and support automation

• Experience supporting support automation initiatives and implementing network security best practices

• Industry experience in finance healthcare or high-availability enterprise environments is preferred

Day-to-Day Activities

• Monitor network performance health and incident logs proactively to prevent outages

• Troubleshoot and resolve complex network issues across LAN/WAN and security devices

• Lead incident management including root cause analysis escalation and resolution documentation

• Support network configuration changes upgrades and deployment activities

• Automate routine support and incident response tasks to improve operational efficiency

• Conduct regular network performance reviews and capacity planning activities

• Coordinate with security teams to implement security controls and ensure compliance standards

• Mentor support team members and ensure effective shift coverage and support processes

Qualifications

• Bachelors or Masters degree in Computer Science Telecommunications Network Engineering or related discipline

• 8 years supporting enterprise networks including LAN/WAN infrastructure security and incident management

• Certifications such as Cisco CCNP CWNA Fortinet NSE or equivalent are preferred

• Proven ability to manage large complex network environments and lead teams through operational challenges

Professional Competencies

• Strong analytical and troubleshooting skills for network issues and incident management

• Excellent communication skills for stakeholder engagement and cross-team collaboration

• Leadership qualities to manage a technical team resolve conflicts and foster a supportive environment

• Strategic thinking to align network operations with organizational objectives and security standards

• Adaptability to evolving technology landscape and industry best practices

• Time management and organizational skills to handle multiple priorities effectively

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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