Tenancy Sustainment Partner

Tenancy Sustainment Partner

Earn up to 30445 per year plus 34 days leave (rising to 39) and health cash plan worth over 1140

Permanent full time (37.5 hpw)

Scotland

We cant offer a CoS for this role

Home a place where you belong

Youll support people across Scotland helping them stay safe settled and connected. You spend time with customers in their own homes listen to what is really going on and turn that into clear practical plans that make life feel more manageable. If you want a role with real purpose strong relationships and the chance to see everyday progress that matters this is work you can feel proud of.

What youll do

• Work closely with customers in their homes to understand what could be putting their tenancy at risk listening carefully and agreeing simple realistic plans that feel right for them.

• Provide steady support to help customers manage daily challenges attend important appointments and take steps to reduce the risk of homelessness over time.

• Build strong links with internal colleagues and external partners so customers get joined up support quickly without repeating their story or falling through gaps.

• Act as a trusted voice for customers in meetings sharing clear information about risks progress and needs while keeping dignity and respect at the centre of every conversation.

• Work alongside community based colleagues to help customers feel more connected opening doors to learning training and local opportunities that build confidence and independence.

• Keep clear accurate records of contact actions and outcomes making sure safeguarding concerns are raised early and colleagues can always see the full picture.

Why join us

This is more than a job its a place where you feel valued. You get great training support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs Great Places to Work!

You have

• Experience supporting people with a range of needs including complex situations. You use warmth patience and good judgement to build trust and create person centred plans.

• A strong understanding of tenancy sustainment including the pressures that can put a home at risk and how early support can prevent problems becoming crises.

• Confidence working with different agencies and partners sharing information safely and contributing clearly to joint discussions focused on the best outcome for customers.

• A calm organised approach that helps you manage changing priorities respond well in pressurised situations and keep support consistent even when things feel tough.

• The ability to advocate for customers recognising that everyones situation is different and taking a fair respectful approach no matter who you are working with.

• A good grasp of digital tools to record work communicate with colleagues and stay on top of learning alongside a full UK driving licence and access to a suitable vehicle for travel across Scotland.

Stronger together

We do our best work when were ourselves. Thats why inclusion wellbeing and our diversity networks help make Home Group a great place to work!

The practical bits

• Youll work Monday to Friday. This is a hybrid role but we see you spending the majority of time in the community in customer homes

• As the role is across Scotland you will have the ability to manage your diary to deliver services to support customers

• we do get together regularly for training and team meetings.

• Standard /DBS check (we pay)

• You need to be able to drive and have access to your own vehicle insured for business purposes we pay for the milage)

• Regular travel will be a central part of this role to cover the geography of Home Group Scotland

Whats in it for you

• 34 days leave rising to 39 (this includes bank holidays and a me day)

• Health cash plan saving you (and your children) 1140 each year covering dental opticians prescriptions and more

• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

• Instant pay access with Stream

• 800 discounts on shops holidays days out tech and more

Find out more

Click APPLY NOW to see our Tenancy Sustainment Partner Job Description find out about us for help to apply and for all our benefits. Roles can close early so dont wait. For reasonable adjustments email